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Owner/Landlord Liaison Resume Example

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Holly
Payne-Johnson
Professional Summary

Talented business manager with demonstrated operational and leadership skills. Offering 20 years of management experience paired with goal-oriented and performance-minded approach. Seasoned Store Manager bringing proven skills in negotiating, preparing and finalizing various agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Talented professional considered knowledgeable leader and dedicated problem solver. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • City and county regulations
  • Budgeting
  • Building operations
  • Property tours and inspections
  • Marketing and advertising
  • Maintenance knowledge
  • Loan processing
  • Business Development
  • Leasing and sales
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Staff Management
  • MRI accounting software
  • Affordable housing programs knowledge
  • Database Management
  • Contract Negotiation
  • Knowledge of building codes
  • Project Management
Education
Northwestern UniversityChicago, ILAssociate of Applied Science: Organizational Behavior
  • Majored in Business & Psychology
  • Minored in Administrative Technique
Certifications
  • Pharmacy Technician Training - 20002
Work History
HollyRae LLC.- Owner/Landlord Liaison
Chicago, IL01/2009 - Current
  • Coordinated appointments to show marketed properties.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Established strong, professional relationships with contractors and residents by promoting team collaboration and delivering exemplary service.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Maintained sufficient number of units market-ready at all times.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Used strong negotiating talents to obtain reasonable fees from contractors for internal and external work.
  • Generated leads for sales and rental properties through cold calls and referrals.
Local Health Pharmacy, Inc.- Lead Account Manager
Chicago, IL07/2018 - 03/2020
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Walgreens Boots Alliance- Store Manager
Chicago, IL07/2000 - 06/2018
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created work schedules according to sales volume and number of employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coordinated daily leadership workshops to educate team members on best practices to optimize productivity.
  • Supervised 65 employees on 24hr shift, overseeing efficiency of customer service and daily operations.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Brought in over $6,000 in revenue per shift.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Upheld great standards of leadership for employees, consistently leading by example.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Reduced operational risks while organizing sales and P&L data to forecast performance trends.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Improved productivity while reducing staffing and operational costs by 15%.
  • Cultivated and strengthened lasting client relationships using interpersonal and Communicating.
  • Appraised inventory levels weekly and ordered new merchandise to keep quantities well-stocked.
  • Oversaw and improved deliveries worth over $1.6M per year through efficient coordination of daily operations.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Led business planning, developed market strategy and established direct procurement of products from various vendors.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Increased sales by establishing goals, overseeing performance and skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Studied latest trends to add new merchandise to product lineup to improve sales revenue.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Discovered areas of improvement by generating daily operational and sales reports.
  • Implemented innovative programs, including Employee of the Month Program to increase employee loyalty and reduce turnover.
  • Managed, trained and motivated Pharmacy Managers and Assistant Store Managers to continuously improve knowledge and abilities in Pharmacy Chain field.
  • Developed and maintained relationships with loyal customers and suppliers through continual communication and service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked and analyzed profitability and key metrics of Monthly Operating Statements establishment to improve overall profitability and bring in new clientele.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Drafted invoices for completed work.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented Community Outreach Program and used adaptability to promote memorable, consistent and positive guest experiences.
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Resume Overview

Companies Worked For:

  • HollyRae LLC.
  • Local Health Pharmacy, Inc.
  • Walgreens Boots Alliance

School Attended

  • Northwestern University

Job Titles Held:

  • Owner/Landlord Liaison
  • Lead Account Manager
  • Store Manager

Degrees

  • Associate of Applied Science : Organizational Behavior

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