LiveCareer-Resume

owner innkeeper resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Methodical Hospitality Manager offering 15-year background planning, coordinating, marketing and administering services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills. Decisive team player equipped to handle range of daily operations needs and emergency situations. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Special event coordination
  • Sales
  • Hospitality
  • Community relations
  • Organizational skills
Education and Training
Chapman University Orange, CA Expected in 05/2004 Master of Arts : Education - GPA :
Chapman University Orange, CA, Expected in 05/2000 Bachelor of Arts : English And Pre-law - GPA :
Louisiana State University At Shreveport Shreveport, LA Expected in 05/1995 Associate of Arts : Sociology - GPA :
United States Air Force Technical Training Biloxi, MS, Expected in 1991 : Information Management - GPA :
Experience
Vanir - Owner/Innkeeper
Phoenix, AZ, 06/2007 - 03/2021
  • Assisted guests through inquiry, booking, and check-in providing concierges service and information on various activities in the area.
  • Prepared breakfast for guests with consideration of dietary restrictions and/or aversions.
  • Booked large groups of people for weddings, retreats, classes and other events.
  • Directed all day-to-day operations of bed and breakfast, vacation rentals and event facility to provide safe and enjoyable guest experience.
  • Handled guest complaints and offered remedies for issue resolution .
  • Trained new employees, demonstrating best methods for servicing clients and guests.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone and/or email conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Booz Allen Hamilton Inc. - Project Manager
Yorktown, VA, 09/2005 - 08/2006
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Assessed, monitored and reported on work progression.
  • Updated and distributed weekly project schedules and milestones.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Produced status reports for customers and senior management.
  • Managed work streams for both routine and special projects simultaneously.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Documented labor hours and budget expenses for projects.
Lighthouse Academies - Process Improvement Consultant
East Chicago, IN, 04/2004 - 09/2005
  • Coordinated with leadership teams and individuals conducting interviews to document procedures and practices.
  • Managed continuous improvement strategies to eliminate personnel redundancies, improve workflow and reduce costs.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.
  • Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.
  • Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning.
  • Provided awareness and understanding of overall project portfolio, interactions and issues to team members and stakeholders.
  • Created documentation and reports for entire department.
  • Reviewed established procedures to assess areas in need of improvement.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
  • Devised new and improved records management programs to organize and protect data.
Amos Alanzo "Stagg" High School - English Teacher
City, STATE, 08/2002 - 06/2003
  • Attended professional development training to improve knowledge and skills.
  • Met with parents and guardians in conference sessions to discuss students' progress.
  • Customized innovative methods and materials to produce effective learning experiences.
  • Tested students on concepts taught in class to determine comprehension levels.
  • Evaluated students' comprehension of lessons through relevant test questions.
  • Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
  • Established and enforced clear class objectives and requirements to promote consistent education for students.
  • Handled disciplinary problems with calm and poise and reported escalating issues to principal.
  • Developed class learning plans to meet district and statement requirements for instruction.
  • Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
  • Prepared informative classroom lectures on literature, poetry and historical authors to engage and educate students.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.

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Resume Overview

School Attended

  • Chapman University
  • Chapman University
  • Louisiana State University At Shreveport
  • United States Air Force Technical Training

Job Titles Held:

  • Owner/Innkeeper
  • Project Manager
  • Process Improvement Consultant
  • English Teacher

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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