Owner/General Supervisor Of Operations Resume Example E & C Service Station

OWNER/GENERAL SUPERVISOR OF OPERATIONS

Summary

Personable and dedicated individual with extensive experience in the Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with people. Motivated to maintain satisfaction and contribute to company/departmental success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships. Hardworking and trustworthy team player, who isn't afraid to work independently. Adept at maintaining, a calm state of mind and reliable decision making in high-pressure stressful situations. Strong sense of justice, ethics, and morals, with an educational background in social sciences. Dealing with areas of study in societal development and structure, psychology of human behavior, criminal behavior, crime prevention and control, federal and state laws, as well as our Judiciary system.

Skills

Leadership Capabilities
Training & Development
Team management
Planning and coordination
Problem resolution
Work well in Group Settings
Working collaboratively
Ability to work independently
Bilingual, fluent in Turkish
Analytical
Critical thinker
Strategic thinker
Innovative
Exceptional problem solver
Time management
Goal-oriented
Calm under pressure

Ability to work efficiently in stressful situations
Reliable and trustworthy
Strong and reliable work ethic
Strong moral character
Professional
Friendly, positive attitude
People skills
Active listening
Empathic
Community relations
Customer service
Microsoft Office
New Jersey law understanding
Criminal law knowledge
Felony laws knowledge
Judicial procedures knowledge
Knowledge of traffic laws

Experience

E & C Service StationLittle Silver, NJOwner/General Supervisor of Operations09/2015 to Current

Management Of Employees

Communicated clearly and listened attentively throughout the hiring process to facilitate the exchange of information. Focused and observant of individual's verbal and non-verbal communication cues such as tone, inflection and body language.
Trained, mentored and motivated employees to maximize team productivity.
Offered clear and precise corrective feedback with direction for improvement and next steps.
Maintain a positive and respectful work environment, to insure employees satisfaction and wellbeing.

Manage Day To Day Operations

Ordering and Maintaining inventory of gasoline, diesel fuel, oil, and other automobile related products.
Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
Developed and oversaw strategies for improving operational efficiency and accuracy.
Insure all Department of Environmental Protections (DOP) standards are met and safety precautions/procedures are in place.

Customer Relations

Maintaining House Accounts
Development of impactful and meaningful relationships with customer base.
Insuring customers needs are met with quality service.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Contemporary Motor Cars Inc.Little Silver, NJDriver/Customer Service Representative05/2014 to 09/2015

Drove purchased Mercedes automobiles or loaner vehicles to customers throughout New Jersey, New York, and Pennsylvania.
Trained and mentored newly hired employees.
Developed and coordinated trainings to help individuals learn company policies, procedures, and job tasks.
In charge of organizing and filing, monthly invoices at an off site warehouse.
Conducted minor servicing of Mercedes automobiles.
Maintained positive Customer Relations with every interaction.
Insured all customers needs were met and all questions or concerns were accounted for.
Flexible and helpful in daily operations by lending support to different departments and positions when understaffed. Such as greeting customers and logging in their arrival, Parts department pickup/delivery driver, Company Event Organizer, Wash Bay assistance, and overnight Vehicle Deliveries.

McDonald'sEatontown, NJCrew Trainer03/2012 to 10/2013

Trained new employees and taught them company procedures and policies.
Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency.
Collaborated with Cashier trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Insured employees questions and concerns were met with understandable and reliable responses.
Operated the cashier at Front Desk or Drive Through.

Education and Training

Bachelor of Arts:Criminal Justice05/2019Rutgers, The State University Of New Jersey, New Brunswick, NJ

Major in Criminal Justice
Minor in Sociology
Cum laude graduate
Dean's List Honoree 3/4 Semesters
Alpha Sigma Lambda National Honor Society Member
3.6 GPA

Associates of Arts And Sciences:Criminal Justice2016Brookdale Community College, Lincroft, NJ

High School Diploma2013Monmouth Regional High School, Tinton Falls, NJ

Completed coursework in College Prep Courses.

Resume Overview

Companies Worked For:

E & C Service Station
Contemporary Motor Cars Inc.
McDonald's

School Attended

Rutgers, The State University Of New Jersey
Brookdale Community College
Monmouth Regional High School

Job Titles Held:

Owner/General Supervisor of Operations
Driver/Customer Service Representative
Crew Trainer

Degrees

Bachelor of Arts : Criminal Justice 05/2019
Associates of Arts And Sciences : Criminal Justice 2016
High School Diploma 2013

Owner/General Supervisor of Operations Resume Example

Resume Score: 80%

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