Owner/General Supervisor of Operations Resume Example
Personable and dedicated individual with extensive experience in the Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with people. Motivated to maintain satisfaction and contribute to company/departmental success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships. Hardworking and trustworthy team player, who isn't afraid to work independently. Adept at maintaining, a calm state of mind and reliable decision making in high-pressure stressful situations. Strong sense of justice, ethics, and morals, with an educational background in social sciences. Dealing with areas of study in societal development and structure, psychology of human behavior, criminal behavior, crime prevention and control, federal and state laws, as well as our Judiciary system.
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Management Of Employees
- Communicated clearly and listened attentively throughout the hiring process to facilitate the exchange of information. Focused and observant of individual's verbal and non-verbal communication cues such as tone, inflection and body language.
- Trained, mentored and motivated employees to maximize team productivity.
- Offered clear and precise corrective feedback with direction for improvement and next steps.
- Maintain a positive and respectful work environment, to insure employees satisfaction and wellbeing.
Manage Day To Day Operations
- Ordering and Maintaining inventory of gasoline, diesel fuel, oil, and other automobile related products.
- Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Insure all Department of Environmental Protections (DOP) standards are met and safety precautions/procedures are in place.
Customer Relations
- Maintaining House Accounts
- Development of impactful and meaningful relationships with customer base.
- Insuring customers needs are met with quality service.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Drove purchased Mercedes automobiles or loaner vehicles to customers throughout New Jersey, New York, and Pennsylvania.
- Trained and mentored newly hired employees.
- Developed and coordinated trainings to help individuals learn company policies, procedures, and job tasks.
- In charge of organizing and filing, monthly invoices at an off site warehouse.
- Conducted minor servicing of Mercedes automobiles.
- Maintained positive Customer Relations with every interaction.
- Insured all customers needs were met and all questions or concerns were accounted for.
- Flexible and helpful in daily operations by lending support to different departments and positions when understaffed. Such as greeting customers and logging in their arrival, Parts department pickup/delivery driver, Company Event Organizer, Wash Bay assistance, and overnight Vehicle Deliveries.
- Trained new employees and taught them company procedures and policies.
- Developed and implemented strategies to enhance team performance, improve processes, and increase efficiency.
- Collaborated with Cashier trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Insured employees questions and concerns were met with understandable and reliable responses.
- Operated the cashier at Front Desk or Drive Through.
- Major in Criminal Justice
- Minor in Sociology
- Cum laude graduate
- Dean's List Honoree 3/4 Semesters
- Alpha Sigma Lambda National Honor Society Member
- 3.6 GPA
- Completed coursework in College Prep Courses.
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Resume Overview
School Attended
- Rutgers, The State University Of New Jersey
- Brookdale Community College
- Monmouth Regional High School
Job Titles Held:
- Owner/General Supervisor of Operations
- Driver/Customer Service Representative
- Crew Trainer
Degrees
- Bachelor of Arts : Criminal Justice 05/2019
Associates of Arts And Sciences : Criminal Justice 2016
High School Diploma 2013
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