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owner general manager resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Objective: To excel in a career-oriented position where I may focus my energy, experience and knowledge while improving a standard of living for others.
  • 27 years experience in Guest/Customer Services & 15 years in Social Services
  • Goal-oriented individual with strong leadership capabilities
  • Organized, highly motivated, and detail-directed problem solver
  • Extensive hands on training and experience in Customer Relations
  • Experience with establishing and operating a successful business

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.

Skills
  • Leadership/Team Management
  • Accounts payable/receivable
  • Cost control/budgeting/fianance
  • Event planning/fundraising
  • Inventory
  • Managerial
  • Marketing
  • Payroll
  • Policies
  • Presentations
  • Repairs
  • Safety
  • Sales
  • Scheduling
  • Marketing tactics
  • Hiring and staffing
  • Customer relations
  • Strong verbal/written communication
  • Staff training and development
Experience
12/2006 to 03/2020 Owner /General Manager The Lamp Post Inn | City, STATE,
  • Manage and operate all aspects of a 150-seat full service restaurant and bar.
  • Responsibilities include, scheduling and payroll for 15 employees, ordering and inventory of all liquor and food, maintenance and repair schedules for all equipment, accounts payable/receivable, and all agency interactions/regulations/standards including Board of Health, Fire Prevention, Alcohol Beverage Control, Labor Board, etc.
  • Manage the involvement of Guest relations, including party/event planning, fundraising, marketing promotions, daily guest interactions/service and accommodations, menu design and cost control measures.
  • Creating special sales and marketing programs, while evaluating ongoing programs and implementation of new projects while reviewing and evaluating their effectiveness.
  • Review and analyze managerial and statistical reports to enhance staff productivity and efficiency, review policies and procedures and examine the impact on current standards/policies, deliver information /presentations to staff in both oral and written format, develop and maintain training manuals and present identified policies and procedures to new staff, answer inquires of customers and other duties as necessary.
  • Set pricing structures according to market analytics and emerging trends.
12/2001 to 12/2004 Emergency Case Manager The State Of New Jersey | City, STATE,
  • Respond to Emergency Calls with regard to Child Abuse/Neglect/endangerment.
  • Evaluate the specific call based on training, observation & experience with regard to the necessary actions needed to ensure the safety of all children involved with any specific case.
  • Screen phone reports regarding Child Abuse/Endangerment or Neglect and determine the basis/direction of action for each call.
  • Case management functions, including secure placement, necessary medical, education, counseling, housing services & support.
  • Follow Court Orders/Guidelines as mandated and ensured compliance.
  • Managed case loads of up to 50 children.
  • Interaction with a multitude of outside agencies to ensure proper investigation, verification of facts and details to direct each case in the most effective direction for each family.
  • Coordinated resources from diverse providers for intervention plans.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Reviewed treatment plans against individual goals and healthcare standards.
12/1997 to 12/2001 Residential Group Home Supervisor/Caseworker Ocean Mental Health Services | City, STATE,
  • Responsibilities included managing the daily functioning of three group homes.
  • Tasks included staff scheduling, client planning & scheduling, household maintenance, records and repairs in compliance with JHACO standards/regulations (accreditation standards), awareness and monitoring of clients’ medications, physician’s appointments, dietary needs and all around healthy living with regard to their mental illness and drug addictions.
  • Case management responsibilities included awareness programs with regard to mental illness/drug addiction, daily care/hygiene, and personal responsibility for the clients in the community, community involvement & awareness as well as the overall 24-hour functioning of the clients and their care.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Advocated for placement of patients into community-based treatment settings
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Education and Training
Expected in 2003 Bachelor of Science | Psychology/Biology University of Miami, Miami, Florida GPA:
Expected in 12/2021 Master of Science | Administrative Science Fairleigh Dickinson University, Teaneck, NJ GPA:
Activities and Honors

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Resume Overview

School Attended

  • University of Miami
  • Fairleigh Dickinson University

Job Titles Held:

  • Owner /General Manager
  • Emergency Case Manager
  • Residential Group Home Supervisor/Caseworker

Degrees

  • Bachelor of Science
  • Master of Science

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