LiveCareer-Resume

owner furniture resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable Leader, Team-Player, or Independent employee, offering 20 + years experience in various office,& Customer Service roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols, through OSHA,as well as Company procedures

Highly motivated professional with 6 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • CRM and office management software
  • Invoicing and billing
  • Scheduling and calendar management
  • File and data retrieval systems
  • Event coordination
  • Strategy development
  • Analytical
  • Problem resolution
  • Merchandising
  • Hiring and staffing
  • Goal Setting
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Human Resources Oversight
  • Operations Oversight
  • Performance Assessment
  • Cost Reduction
  • Sales Promotion
  • Employee Motivation
  • Assignment Delegation
  • Supplier Monitoring
  • Records Organization and Management
  • Problem Anticipation and Resolution
  • Staff Scheduling
  • Customer Service Management
  • Budget Control
  • Marketing Tactics
Experience
OWNER/FURNITURE, 01/2016 - Current
REPURPOSING, JunkNyourTrunk/Rustic Creations City, STATE,
  • Enhanced operational performance by developing effective business strategies, systems
  • Coordinated with webmaster to develop website and create online advertisements
  • Set pricing structures according to market analytics and emerging trends
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Analyzed client business needs and assisted in determining appropriate resources and strategies..
  • Devised business and marketing plans and prepared monthly financial reports.
OFFICE MANAGER/OFFICE ASSISTANT, 06/1992 - 12/2016
Keith's A/C Heating City, STATE,
  • Expedited and settled Home owners Insurance claims by collaborating with insurance companies and handling collections to expedite payment issues
  • Conducted research using various media sources to obtain relevant data for staff requirements
  • Efficient in MS Excel, MS Word Skills
  • Prepared engaging multimedia presentations using Microsoft Power Point, as well As Keynote
  • Dispatched employees to incoming A/C Heating calls throughout the day
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Drafted agendas, meeting notes and other documents to enhance collaborative
  • Worked with minimal oversight to review and submit bi-weekly payroll for 5+ salaried and hourly employees.
  • Maximized and balanced office schedule for optimal productivity and financial returns.
  • Scheduled spaces and catering for special office and client meetings.
  • Expedited and settled 10-15 claims per day, by collaborating with insurance companies and handling collections to expedite payment issues.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Guided administrative and professional staff through computer and software problems.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Developed long-term budgets to assess office expenditures and perform inventory management.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
  • Drafted manuals and resources to identify services to potential clients
BOOTH OPERATOR/SCANNING COORDINATER, 05/1994 - 05/2006
Bruce's Market. Basket City, STATE,
  • Inspected work areas after each shift to ensure proper cleanliness and organization
  • Collaborated with 2 other team members to meet strict project completion deadlines
  • Reported daily job updates to supervisors, including whether workers had completed tasks on time
  • Provided IT and software trouble-shooting support to rest of the organization
  • Kept team on track by assigning and supervising their activities and giving constructive feedback
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Answered 100 calls per 8 hour time frame , in order to assist with customer questions and concerns
  • Provided excellent service and attention to customers when face-to-face or through phone
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service...
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
Medicaid/Medicare Billing & Appeals , -
Gold-Star EMS City, STATE,
  • Processed invoice payments and recorded information in account database.
  • Reviewed legal claims for accuracy and issues.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Organized billing operations, calendars and claims, bringing in more than 75% of over-turned denied claims.
  • Submitted claims to insurance companies.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Prepared & addressed over 450 inserters to be mail pieces per day.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Answered customer questions to maintain high satisfaction levels.
  • Executed account updates and noted account information in company data systems.
Education and Training
Associate of Arts: Cosmetology, Expected in 09/2005
-
Academy of Hair & Nail Design - Beaumont , TX
GPA:
Status -
: RN Nursing , Expected in
-
Lamar Institute of Technology - Beaumont, TX
GPA:
Status -

Completed coursework in Analysis Physiology , Patiemt Care and Medical Terminology

  • Completed coursework in Psychology , 25 requires Volunteer Hours and HIPPA laws & Violations
  • Dean's List Honoree Fall semester 2013, Spring seminar 2014

Completed. A&P 1&2. With a GPS of 4.0

  • 4.0 GPA

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Resume Overview

School Attended

  • Academy of Hair & Nail Design
  • Lamar Institute of Technology

Job Titles Held:

  • OWNER/FURNITURE
  • OFFICE MANAGER/OFFICE ASSISTANT
  • BOOTH OPERATOR/SCANNING COORDINATER
  • Medicaid/Medicare Billing & Appeals

Degrees

  • Associate of Arts
  • Some College (No Degree)

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