owner freight broker and account manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A dedicated and enthusiastic Certified Professional in the field of Freight Broker and Logistics by Rock Valley College in Rockford, IL demonstrated ability to learn, train, manage and motivate team members to meet and exceed service and safety goals leading others by building up a communal desire for safety, efficiency and customer satisfaction. Highly effective and knowledgeable in DOT regulations and route planning to maximize on-time deliveries. An adept individual with more than 15 years experience in the industry. Proven leader as a transportation manager, with consistent results in motivating employees to increase utilization and decrease downtime of equipment, Improved account safety and on-time service together. Certified FCSA System safety instructor. Transportation Manager with 15 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Manage Finance and Account record keeping, DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

  • Managerial Finance
  • Managerial experience
  • Advanced Interpersonal Skills
  • Experienced in Training HOS, ELD, DOT Regulation
  • Proficient in Safety Regulations
  • Safe Driver Training
  • Knowledgeable in Logistics
  • TMS Systems Expertise
  • DOT Regulations
  • Freight Broker and Logistics
  • Excellent Planner and Coordinator
  • Adept at Record Keeping
  • Quality Time Management
  • Transportation and Logistics Planning
  • Transportation Schedules
  • Transportation safety
  • Employee training
  • Certified Freight Broker
  • Dispatcher Manager
  • Contract Analyst
Work History
Owner/Freight Broker and Account Manager, 05/2013 - Current
Nfi Industries Barto, PA,
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Advised clients on transportation and payment methods.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Carrier Account Manager, 02/2009 - 02/2013
Ncs Canada Billings, MT,
  • Generating leads and attracting new prospects, and developing a sales pipeline.
  • Identifying and selecting reputable and safe carriers for freight services.
  • Providing customers with shipping quotes.
  • Booking orders with carriers.
  • Assisting to prepare carriers for loads.
  • Tracking status of loads.
  • Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.
  • Keeping accurate records of relevant activities.
  • Updating customers on the status of shipments, and assisting with other inquiries.
  • Maintaining current knowledge of market trends in transportation marketplace.
IT Technical Support Specialist, 11/2007 - 11/2008
Vision Tech America City, STATE,

IT Support Specialist, managing and troubleshooting the technology systems that a business uses to maintain computer and software networks, include responding to hardware problems, updating system software and tracking the data and communications used on their network.

Maintain and improve the technical systems of a company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact.

Travel Claims Agent, 04/2004 - 10/2007
Axa Assistance City, STATE,
  • Created and managed knowledge base to offer staff and customers immediate informational access to services and organization.
  • Identified and resolved process issues to encourage smoother execution, more efficient workflow and overall business growth.
  • Worked to resolve problems, improve operations and provide exceptional customer service.
  • Inspected documentation and permit books for compliance with Company standards, company policies, and customer requirements.
  • Determined and recommended product and methods to address improvement opportunities and benefit.
  • Initiated outbound administrative requests by phone and in writing to fulfill customer needs.
: Freight Broker And Logistics Management, Expected in 07/2008
Rock Valley College - Rockford, IL
Status -
Associate of Arts: Logistics And Materials Management, Expected in 05/2006
Rock Valley College - Rockford, IL
Status -
High School Diploma: , Expected in 06/2002
Thomas Kelly High School - Chicago, IL,
Status -
  • Selected to train 10 new Petco drivers for account specific requirements.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Created a company-wide, comprehensive training program for all sales team members.

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Resume Overview

School Attended

  • Rock Valley College
  • Rock Valley College
  • Thomas Kelly High School

Job Titles Held:

  • Owner/Freight Broker and Account Manager
  • Carrier Account Manager
  • IT Technical Support Specialist
  • Travel Claims Agent


  • Associate of Arts
  • High School Diploma

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