Owner /Founder Resume Example
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OWNER /FOUNDER
Professional Summary
Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Detail-oriented Owner with 20 years of Customer Service experience. Expert in Customer Relations industry protocols with proven history of leading shifts with excellent guidance and employee leadership.
Skills
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Work History
Owner /Founder, 12/2003 to 10/2020
Gallagher Bassett Nz Ltd – Rio Grande City , TX
Gallagher Bassett Nz Ltd – Rio Grande City , TX
- Founded and managed cleaning business, growing international revenue from $40,000 to $80,000 in first year and to $100,00 within 6 years.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Managed 5 employees by supervising daily tasks.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Consulted with customers to assess needs and propose optimal great solutions.
Senior Client Service Manager, 09/1999 to 11/2004
Jpmorgan Chase & Co. – Flint , MI
Jpmorgan Chase & Co. – Flint , MI
- Achieved strategic and project-based goals to facilitate sales, marketing and product improvements.
- Managed existing and developed new client relationships, identifying risk and growth opportunities.
- Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
Client Service Manager, 08/1985 to 02/1991
JC Penney Co Inc. – City , STATE
JC Penney Co Inc. – City , STATE
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Manager/Bartender Shift Manager, 07/2004 to 06/2010
Dimitris Restaruant – City , STATE
Dimitris Restaruant – City , STATE
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
High School Diploma: 06/1983
Abraxas High School - City
Abraxas High School - City
Additional Information
- Firstname Lastname useremail@email.com Settings Logout 1 Notification1 New Learn the secrets to win the job with our Job Search Handbook! 0)for(i=0;i0)for(i=0;i767&&window.innerWidth 1300 && window.innerWidth 1300 && window.innerWidth 767&&document.querySelectorAll(".js- header")[0].classList.contains("auth")){var e=document.querySelectorAll(".separator")[0],t=document.querySelectorAll(".notification")[ 0],n=e.offsetLeft+e.clientWidth+document.querySelectorAll(".container")[0].offsetLeft;e.ch ildren
I love biking, cooking, paddleboarding
How does not love being outside. Any to do with being outdoors is my favorite part of the day. Biking with my dogs, cooking a really awesome meal, and paddle boarding, makes me so happy. Its my simple pleasures.
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Resume Overview
School Attended
- Abraxas High School
Job Titles Held:
- Owner /Founder
- Senior Client Service Manager
- Client Service Manager
- Manager/Bartender Shift Manager
Degrees
- High School Diploma : 06/1983
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