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Owner /Founder Resume Example

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OWNER /FOUNDER
Professional Summary

Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Detail-oriented Owner with 20 years of Customer Service experience. Expert in Customer Relations industry protocols with proven history of leading shifts with excellent guidance and employee leadership.

Skills
  • Team Oversight
  • Scheduling
  • Bidding Processes
  • Coaching and mentoring
  • Relationship building
  • Verbal and written communication
  • Client Service
Work History
Owner /Founder, 12/2003 to 10/2020
Donna's Profesional Cleaning Service – Coventry, CT
  • Founded and managed cleaning business, growing international revenue from $40,000 to $80,000 in first year and to $100,00 within 6 years.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Managed 5 employees by supervising daily tasks.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Consulted with customers to assess needs and propose optimal great solutions.
Senior Client Service Manager, 09/1999 to 11/2004
Nerac Technology Group. – Tolland, CT
  • Achieved strategic and project-based goals to facilitate sales, marketing and product improvements.
  • Managed existing and developed new client relationships, identifying risk and growth opportunities.
  • Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Established performance and service goals and held associates accountable for individual performance.
Client Service Manager, 08/1985 to 02/1991
JC Penney Co Inc. – Manchester, Connecticut
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Manager/Bartender Shift Manager, 07/2004 to 06/2010
Dimitris Restaruant – Coventry, CT
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
Education
High School Diploma: 06/1983
Abraxas High School - Poway, CA
Additional Information
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I love biking, cooking, paddleboarding

How does not love being outside. Any to do with being outdoors is my favorite part of the day. Biking with my dogs, cooking a really awesome meal, and paddle boarding, makes me so happy. Its my simple pleasures.

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Resume Overview

Companies Worked For:

  • Donna's Profesional Cleaning Service
  • Nerac Technology Group.
  • JC Penney Co Inc.
  • Dimitris Restaruant

School Attended

  • Abraxas High School

Job Titles Held:

  • Owner /Founder
  • Senior Client Service Manager
  • Client Service Manager
  • Manager/Bartender Shift Manager

Degrees

  • High School Diploma : 06/1983

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