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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Committed to customer service and maintaining a team that provides nothing short of exceptional service. I enjoy being a leader and using my voice to get hands and feet moving, including my own. I learn quickly and take pride in being a hands on worker. Whether it be maintenance, food and beverage handling, stock etc. I feel a great leader has to get their hands dirty and be willing to listen to people in order to improve the work space for everyone. I'm extremely organized, whether it be products, papers or the cleanliness of the restrooms, wash areas. Computer skills have been mastered through my years of Marketing, managing and college.

Skills
  • Sales leadership
  • Project organization
  • Labor relations
  • Marketing tactics
  • Strategic planning
  • Staff training and development
  • Team oversight
  • Recruiting and hiring
  • Hiring and staffing
Experience
04/2020 to Current Owner Kroger | Beaverton, OR,
  • Negotiated with vendors to acquire products at discounted prices.
  • Secured contract with Produce and Container vendors to supply all product materials and services at competitive prices.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Supervised performance of 2 workers with goals of improving productivity, efficiency and cost savings.
  • Managed over 20-49 customer inquiries per day by answering questions on available stock and product performance.
  • Monitored individual team member performance results and engaged in timely coaching sessions.
  • Trained teams on specific operations and requirements for each food delivery order and guided them along the way of maintaining a good strategy with their routes and how to stay on time.
  • Managed all financial and budgeting costs single handedly.
  • Cooked and prepared all of my own products for the first 2 months and as the customer base grew, hired two assistants in the kitchen and deliveries in which one person is still currently with me.
11/2018 to 04/2020 Marketing Manager/Bartender Shift Manager Sandestin | Santa Rosa Beach, FL,
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Collected business requirements at all levels to set effective policies and make strategic decisions.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Led staff on development of products and promotions, sales analysis and creative services.
  • Oversaw and mentored business development personnel to optimize performance.
03/2017 to 10/2018 Bartender DB Grill | City, STATE,
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Prepared over 200-300 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200-300 patrons per shift.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Upsold customers from shelf to premium brands to help boost sales.
11/2015 to 07/2017 Bartender/Food Server Assistant Leeward Bowl And Grill | City, STATE,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Backed up cashier staff to process customer orders and payments.
  • Partnered with team members to efficiently serve food and beverages.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
Education and Training
Expected in 06/2014 Associate of Arts | Business Management Heald College , Honolulu Hi , GPA:

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Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Heald College
Job Titles Held:
  • Owner
  • Marketing Manager/Bartender Shift Manager
  • Bartender
  • Bartender/Food Server Assistant
Degrees
  • Associate of Arts