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Business-driven individual with more than [Number] years working as General Manager for [Type] organization. Determined and experienced in developing client rapport, [Area of expertise] and [Area of expertise]. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in [Type] industry. Offering [Number]-year background in increasing profits, reducing costs and transforming customer service standards through [Action] and [Action]. Experienced in leading and supervising team of [Number] employees. Detail-oriented [Job Title] with [Number] years of experience in [Industry]. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
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- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Founded and managed [Type] business, growing international revenue from $[Amount] to $[Amount] in first year and to $[Amount] within [Number] years.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw and improved [Product or Service] deliveries worth more than $[Amount] per year through efficient coordination of [Action] and [Action].
- Consulted with customers to assess needs and propose optimal [Product or Service] solutions.
- Trained and motivated [Number] employees to perform daily business functions, including [Task] and [Task].
- Provided financial management through preparation of bank deposits and settlement of [Timeframe] sales, returns and transaction reports.
- Input income and expense details into [Software] to track business finances and address variances.
- Maximized efficiency by coaching and mentoring [Number] personnel on [Type] principles, industry practices, company procedures and [Software] system.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Kept equipment running by clearing jams using [Tool] and [Tool].
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Initiated timely response to emails, voicemails and written correspondence.
- Implemented new working processes which delivered continued improvements.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of [Number] members while providing exceptional customer service.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Trained team on all aspects of operating procedures and company services.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Oversaw team of [Number] customer service professional assisting [Type] customers.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Worked with team members to improve performance and implement training updates.
- Assigned daily employee tasks and monitored activity and completion.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained team on all aspects of operating procedures and company services.
- Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
Jefferson Davis High School - Montgomery, AL
- Trained and mentored [Number] junior team members.
- Operation Monitoring - Watched indicators to make sure machines were working properly.
- Promoted to [Job Title] after [Number] years of employment.
- Customer Satisfaction - Achieved high customer satisfaction for professional installation of [equipment].
- Reporting - Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.
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School Attended
- Jefferson Davis High School
Job Titles Held:
- Owner
- Team Leader
- Team Lead
Degrees
- High School Diploma
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