, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Skills
Verbal and Written Communication
Proficient in Microsoft
Staff training/development
Scheduling
Client account management
Employee scheduling
Product development
Business Development
Relationship building
Effective leader
Budget development
Dependable and Responsible
Attention to Detail
Clerical Support
Dental office administration
Team collaboration
Insurance billing
Database Maintenance
Information Services
Customer Loyalty
Customer Service Process Improvement
Customer Service Status Reports
Database Management
Email Etiquette
Customer Satisfaction
Help Desk Support
Best Practices Management
Work Prioritization
Service Recommendations
Work History
Owner, 06/2014 - Current Paper Transport, Inc. – Baraboo, WI,
Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Organized and used industrial cleaning products following strict safety procedures.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
Delivered quality customer service to address urgent needs and cleaning requests
Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies
Supervised supplies in inventory and submitted reorder requests
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Lead Customer Service Advisor, 05/2022 - 12/2022 Ascension Health – Johnson City, NY,
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Planned schedules and workflows based on expected customer demands.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Engaged clients in person and over phone to answer questions and address complaints.
Responded to customer calls and emails to answer questions about products and services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dental Assistant, 03/2021 - 06/2021 Dr Stephanie Clark Center – City, STATE,
Performed general chair-side duties for general dentistry, endo procedures and oral surgery
Helped Doctor complete routine and advanced procedures by preparing patients and instruments for expected needs
Prepared and arranged instruments, medications and required materials for dental procedures
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
Managed office schedules and calendars to coordinate administrative planning and execution
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
Educated patients by giving oral hygiene, plaque control and postoperative instructions
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs
Documented patient dental health information, medical history, and vital signs for future reference
Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Education
Associate of Science: Business Administration/Accounting, Expected in 07/2021 - All State Career School - Philadelphia, PA GPA:
High School Diploma: , Expected in 05/2020 - DeVry University - Philadelphia, PA GPA:
High School Diploma: , Expected in 06/1994 - Philadelphia Community Academy Charter - Philadelphia, PA, GPA:
Certifications
Certificates of Achievement: Inbound Advocacy, Sponge Compliance (Informaton Security), Diploma (Code Of Conduct)
Certified Dental Assistant Diploma Certified American Heart Association, BLS for the Healthcare Provider & First Responder Dentistry, EFDA License, Pending Dental Assisting National Board, Radiology Certified
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