Owner resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

  • Verbal and Written Communication
  • Proficient in Microsoft
  • Staff training/development
  • Scheduling
  • Client account management
  • Employee scheduling
  • Product development
  • Business Development
  • Relationship building
  • Effective leader
  • Budget development
  • Dependable and Responsible
  • Attention to Detail
  • Clerical Support
  • Dental office administration
  • Team collaboration
  • Insurance billing
  • Database Maintenance
  • Information Services
  • Customer Loyalty
  • Customer Service Process Improvement
  • Customer Service Status Reports
  • Database Management
  • Email Etiquette
  • Customer Satisfaction
  • Help Desk Support
  • Best Practices Management
  • Work Prioritization
  • Service Recommendations
Work History
Owner, 06/2014 - Current
Paper Transport, Inc. Baraboo, WI,
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies
  • Supervised supplies in inventory and submitted reorder requests
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Lead Customer Service Advisor, 05/2022 - 12/2022
Ascension Health Johnson City, NY,
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Planned schedules and workflows based on expected customer demands.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dental Assistant, 03/2021 - 06/2021
Dr Stephanie Clark Center City, STATE,
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery
  • Helped Doctor complete routine and advanced procedures by preparing patients and instruments for expected needs
  • Prepared and arranged instruments, medications and required materials for dental procedures
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
  • Managed office schedules and calendars to coordinate administrative planning and execution
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs
  • Documented patient dental health information, medical history, and vital signs for future reference
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Associate of Science: Business Administration/Accounting, Expected in 07/2021
All State Career School - Philadelphia, PA
High School Diploma: , Expected in 05/2020
DeVry University - Philadelphia, PA
High School Diploma: , Expected in 06/1994
Philadelphia Community Academy Charter - Philadelphia, PA,

Certificates of Achievement: Inbound Advocacy, Sponge Compliance (Informaton Security), Diploma (Code Of Conduct)

Certified Dental Assistant Diploma Certified American Heart Association, BLS for the Healthcare Provider & First Responder Dentistry, EFDA License, Pending Dental Assisting National Board, Radiology Certified

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Resume Overview

School Attended

  • All State Career School
  • DeVry University
  • Philadelphia Community Academy Charter

Job Titles Held:

  • Owner
  • Lead Customer Service Advisor
  • Dental Assistant


  • Associate of Science
  • High School Diploma
  • High School Diploma

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