I’ve been in telecom for over 20 years, as a lead, technician, owner of 20+ employees and as a small business owner. Most of my years of experience have been in commercial and government settings.
Skills
Cat3, Cat5, Cat6, Rg6, Rg11 and fiber termination and installation. Experience with merlin, avaya and Cisco phone systems. Familiarity with alarm and cctv installation.
Experience
Owner, 04/2016 - Current Fedex – Atlanta, GA,
Laid out cabling plans and ran through buildings to desired locations.
Installed, set up and repaired devices and system components.
Read and interpreted technical documentation in order to accurately configure equipment.
Handled multiple simultaneous deployment projects against strict deadlines.
Continuously applied quality-improvement methodologies to improve work processes.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Supervised work of technicians and subcontractors to determine proper installation of fiber optic and copper cable infrastructure.
Maintained quality control and contract compliance for new equipment and system installations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Co-Owner/Operator, 02/2010 - 04/2016 Indy Technologies – City, STATE,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Assessed, optimized and elevated operations to target current and expected demands.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Directed hiring and training of new department managers to drive organizational improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Coordinated with webmaster to develop website and create online advertisements.
Regional Cable Technician, 09/2006 - 01/2010 Walmart Home Office – City, STATE,
Used tools, equipment and vehicles to avoid injuries and mishaps.
Troubleshot and diagnosed systems using speed, ping and related tests.
Trained customers on equipment use, setup procedures and troubleshooting strategies.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Set up service for customers by installing, connecting, testing or adjusting equipment.
Produced components based upon blueprints and specific technical requirements.
Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Installed outlets, drops, converters, modems and digital terminals.
Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Repaired equipment to support continual service.
Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Communicated service installation orders and escalations to improve CRM and QA effectiveness.
Offered education and resources to streamline customer product adoption and use.
Oversaw and modified service operations to meet established parameters and guidelines.
Education and Training
GED: , Expected in 05/1995 - Paw Paw High School - Paw Paw, MI GPA:
: Computer Science, Expected in - Kalamazoo Valley Community College - Kalamazoo, MI GPA:
: Fiber Optics, Cable Networking Certifications, Expected in 10/2006 - Uniprise Cable Technician Training. - Indianapolis, IN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
