Self-motivated Communication Coordinator supporting marketing initiatives and spearheading public relations efforts. Strategic role in addressing gaps and creating meaningful engagement alliances. Managed multiple projects, identifying strategies for campaigns and events.
Skills
Content optimization
Reporting and metrics
Brand development
Social media marketing
Social media management
Content management
Multitasking
Call center operations
Customer communications
Quality assurance optimization
Data gathering
Data entry
Proficiency in all office software
Payment processing
Resolving issues
Developing rapport with guests
Researching news and stories
Scriptwriting
Commercial recording
Voiceover production
Live event coverage
Information reporting
Public speaking
Coordinated and planned games and competitions to increase listener involvement.
Editing and proofreading
Experience
12/2019 to Current
OwnerFedex – Harrison, AR,
Improved short- and long-term digital marketing strategies.
Utilized platforms such as Facebook and Instagram platforms on regular basis.
Developed and implemented strategic, social media marketing plan.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
Analyzed market data to determine and target key audience or segments.
Cold called business representatives, attended networking events and prospected leads.
Supported Client sales process by engaging appropriately, timely and knowledgeably when responding to online audience inquires and posted comments.
Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
08/2013 to 12/2019
Radio PersonalityHumana Inc. – Grandview, MO,
Answered phone lines and connected one-on-one with members of listening audience.
Used social media strategically as marketing tool and to keep up to date with ever-changing music landscape.
Projected desired company image with respect to dress and demeanor, supporting station's mission and values.
Researched current events to maintain show relevancy and report breaking news.
Focused on selecting entertainment consistent with targeted demographic audience.
Organized over 3 shows and created segment sheets for 6 employees.
Prepared and delivered latest weather, newscasts and sports in professional manner.
Conducted live interviews with local celebrities, event coordinators and musical artists.
Performed voice-over work for on-air commercials.
Wrote scripts for 2 weekly shows based on themes and available guests.
Built excellent rapport with listeners by creating fun and innovative contests and promotions.
Increased listeners by conducting intense research on interests and lifestyles of audience.
Made frequent approved appearances at paid and non-paid station events.
Found and researched stories and cutting news to maintain accuracy of station.
Created paid ads for clients to run on air and social media platforms, achieving 12% ROI.
Managed program operations and provided strategic leadership for all workers.
Developed robust marketing plans to increase awareness of programs.
Engaged closely with Clients to uncover issues, determine appropriate solutions and offer assistance with commercials and campaigns.
Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Verified accuracy of programming logs and conformance with FCC rules and regulations.
Oversaw daily operations of daily content and program functions.
Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
Managed 2 shows while providing leadership to 5 team members.
05/2013 to 09/2013
Call Center RepresentativeSpectrum – City, STATE,
Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Maintained 98% satisfaction rating with customers by providing exceptional service and support.
Consulted with customers regarding service needs and addressing billing concerns.
04/2009 to 04/2013
Parachute RiggerU.S. Navy – City, STATE,
Coordinated team training and readiness records.
Checked and maintained all safety and aircrew equipment.
Completed 30, 90, and 180 day inspections of parachutes, seat pans, life rafts and other survival equipment.
Reviewed job specifications and site conditions to determine appropriate rigging configurations.
Maintained open communication with crane and other equipment operators to smoothly and efficiently transport loads.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Reviewed and efficiently processed 30+ files each day in busy environment.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Pulled and organized requested documentation.
Reviewed flight schedule and aircrew records to check completeness and verify integrity.
Education and Training
Expected in 12/2008
High School Diploma: Harlingen High School - Harlingen, TX GPA:
Expected in
: Public Relations And Organizational Communication Southern New Hampshire University - Hooksett, NH GPA:
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