Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Self-motivated Communication Coordinator supporting marketing initiatives and spearheading public relations efforts. Strategic role in addressing gaps and creating meaningful engagement alliances. Managed multiple projects, identifying strategies for campaigns and events.

  • Content optimization
  • Reporting and metrics
  • Brand development
  • Social media marketing
  • Social media management
  • Content management
  • Multitasking
  • Call center operations
  • Customer communications
  • Quality assurance optimization
  • Data gathering
  • Data entry
  • Proficiency in all office software
  • Payment processing
  • Resolving issues
  • Developing rapport with guests
  • Researching news and stories
  • Scriptwriting
  • Commercial recording
  • Voiceover production
  • Live event coverage
  • Information reporting
  • Public speaking
  • Coordinated and planned games and competitions to increase listener involvement.
  • Editing and proofreading
12/2019 to Current
Owner Fedex Harrison, AR,
  • Improved short- and long-term digital marketing strategies.
  • Utilized platforms such as Facebook and Instagram platforms on regular basis.
  • Developed and implemented strategic, social media marketing plan.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Analyzed market data to determine and target key audience or segments.
  • Cold called business representatives, attended networking events and prospected leads.
  • Supported Client sales process by engaging appropriately, timely and knowledgeably when responding to online audience inquires and posted comments.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
08/2013 to 12/2019
Radio Personality Humana Inc. Grandview, MO,
  • Answered phone lines and connected one-on-one with members of listening audience.
  • Used social media strategically as marketing tool and to keep up to date with ever-changing music landscape.
  • Projected desired company image with respect to dress and demeanor, supporting station's mission and values.
  • Researched current events to maintain show relevancy and report breaking news.
  • Focused on selecting entertainment consistent with targeted demographic audience.
  • Organized over 3 shows and created segment sheets for 6 employees.
  • Prepared and delivered latest weather, newscasts and sports in professional manner.
  • Conducted live interviews with local celebrities, event coordinators and musical artists.
  • Performed voice-over work for on-air commercials.
  • Wrote scripts for 2 weekly shows based on themes and available guests.
  • Built excellent rapport with listeners by creating fun and innovative contests and promotions.
  • Increased listeners by conducting intense research on interests and lifestyles of audience.
  • Made frequent approved appearances at paid and non-paid station events.
  • Found and researched stories and cutting news to maintain accuracy of station.
  • Created paid ads for clients to run on air and social media platforms, achieving 12% ROI.
  • Managed program operations and provided strategic leadership for all workers.
  • Developed robust marketing plans to increase awareness of programs.
  • Engaged closely with Clients to uncover issues, determine appropriate solutions and offer assistance with commercials and campaigns.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Verified accuracy of programming logs and conformance with FCC rules and regulations.
  • Oversaw daily operations of daily content and program functions.
  • Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
  • Managed 2 shows while providing leadership to 5 team members.
05/2013 to 09/2013
Call Center Representative Spectrum City, STATE,
  • Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Maintained 98% satisfaction rating with customers by providing exceptional service and support.
  • Consulted with customers regarding service needs and addressing billing concerns.
04/2009 to 04/2013
Parachute Rigger U.S. Navy City, STATE,
  • Coordinated team training and readiness records.
  • Checked and maintained all safety and aircrew equipment.
  • Completed 30, 90, and 180 day inspections of parachutes, seat pans, life rafts and other survival equipment.
  • Reviewed job specifications and site conditions to determine appropriate rigging configurations.
  • Maintained open communication with crane and other equipment operators to smoothly and efficiently transport loads.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Reviewed and efficiently processed 30+ files each day in busy environment.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Pulled and organized requested documentation.
  • Reviewed flight schedule and aircrew records to check completeness and verify integrity.
Education and Training
Expected in 12/2008
High School Diploma:
Harlingen High School - Harlingen, TX
Expected in
: Public Relations And Organizational Communication
Southern New Hampshire University - Hooksett, NH

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School Attended

  • Harlingen High School
  • Southern New Hampshire University

Job Titles Held:

  • Owner
  • Radio Personality
  • Call Center Representative
  • Parachute Rigger


  • High School Diploma

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