Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Self-motivated Communication Coordinator supporting marketing initiatives and spearheading public relations efforts. Strategic role in addressing gaps and creating meaningful engagement alliances. Managed multiple projects, identifying strategies for campaigns and events.
- Content optimization
- Reporting and metrics
- Brand development
- Social media marketing
- Social media management
- Content management
- Multitasking
- Call center operations
- Customer communications
- Quality assurance optimization
- Data gathering
- Data entry
- Proficiency in all office software
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- Payment processing
- Resolving issues
- Developing rapport with guests
- Researching news and stories
- Scriptwriting
- Commercial recording
- Voiceover production
- Live event coverage
- Information reporting
- Public speaking
- Coordinated and planned games and competitions to increase listener involvement.
- Editing and proofreading
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12/2019 to Current Owner Fedex – Harrison, AR,
- Improved short- and long-term digital marketing strategies.
- Utilized platforms such as Facebook and Instagram platforms on regular basis.
- Developed and implemented strategic, social media marketing plan.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
- Analyzed market data to determine and target key audience or segments.
- Cold called business representatives, attended networking events and prospected leads.
- Supported Client sales process by engaging appropriately, timely and knowledgeably when responding to online audience inquires and posted comments.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
- Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
08/2013 to 12/2019 Radio Personality Humana Inc. – Grandview, MO,
- Answered phone lines and connected one-on-one with members of listening audience.
- Used social media strategically as marketing tool and to keep up to date with ever-changing music landscape.
- Projected desired company image with respect to dress and demeanor, supporting station's mission and values.
- Researched current events to maintain show relevancy and report breaking news.
- Focused on selecting entertainment consistent with targeted demographic audience.
- Organized over 3 shows and created segment sheets for 6 employees.
- Prepared and delivered latest weather, newscasts and sports in professional manner.
- Conducted live interviews with local celebrities, event coordinators and musical artists.
- Performed voice-over work for on-air commercials.
- Wrote scripts for 2 weekly shows based on themes and available guests.
- Built excellent rapport with listeners by creating fun and innovative contests and promotions.
- Increased listeners by conducting intense research on interests and lifestyles of audience.
- Made frequent approved appearances at paid and non-paid station events.
- Found and researched stories and cutting news to maintain accuracy of station.
- Created paid ads for clients to run on air and social media platforms, achieving 12% ROI.
- Managed program operations and provided strategic leadership for all workers.
- Developed robust marketing plans to increase awareness of programs.
- Engaged closely with Clients to uncover issues, determine appropriate solutions and offer assistance with commercials and campaigns.
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
- Verified accuracy of programming logs and conformance with FCC rules and regulations.
- Oversaw daily operations of daily content and program functions.
- Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
- Managed 2 shows while providing leadership to 5 team members.
05/2013 to 09/2013 Call Center Representative Spectrum – City, STATE,
- Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Maintained 98% satisfaction rating with customers by providing exceptional service and support.
- Consulted with customers regarding service needs and addressing billing concerns.
04/2009 to 04/2013 Parachute Rigger U.S. Navy – City, STATE,
- Coordinated team training and readiness records.
- Checked and maintained all safety and aircrew equipment.
- Completed 30, 90, and 180 day inspections of parachutes, seat pans, life rafts and other survival equipment.
- Reviewed job specifications and site conditions to determine appropriate rigging configurations.
- Maintained open communication with crane and other equipment operators to smoothly and efficiently transport loads.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reviewed and efficiently processed 30+ files each day in busy environment.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Pulled and organized requested documentation.
- Reviewed flight schedule and aircrew records to check completeness and verify integrity.
Expected in 12/2008 High School Diploma:
Harlingen High School - Harlingen, TX
GPA:
Expected in : Public Relations And Organizational Communication
Southern New Hampshire University - Hooksett, NH
GPA:
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