Seasoned Small Business Owner with 8 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Skills
Labor relations
Marketing tactics
Customer relations
Strategic planning
Bidding processes
Project estimating
Profit and loss analysis
Experience
Owner, 03/2021 to Current Finger Lakes Premier Properties – Penn Yan, NY,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Coordinated with webmaster to develop website and create online advertisements.
Server, 03/2021 to Current Five Star Quality Care, Inc. – Harrisburg, PA,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Increased sales of high margin menu items through effective upselling.
Inventoried food supplies to determine needs and replenish stations.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Upholsterer, 01/2014 to 03/2021 Butler Technical Group – Grand Rapids, MI,
Followed instructions when measuring, cutting and sewing materials.
Worked on special projects such as reupholstering.
Stretched fabric and webbing using tools and neatly tacked pieces.
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Processed written and verbal instructions, prints and work orders.
Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
Added materials and built up cardboard to pad seats and arms.
Determined materials, tools and equipment needed for product order fulfillment.
Designed upholstery layout patterns and cutting plans based on sketches, customer descriptions or blueprints.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Science: Mass Communications, Expected in 05/2017 Dixie State University - St. George, GPA:
Emphasis in Mass Media
Websites, Portfolios, Profiles
www.stitchmasterscustomupholstery.com
www.facebook.com/stitchmasterscustomupholstery
Additional Information
I am skilled in advertising and marketing. I have many years in creating websites, maintaining websites, managing Facebook business profiles and Google business profiles. I have created and maintained these for both Stitch Masters Custom Upholstery and for Stitch Craft Upholstery. While in college, I completed a course on managing business's over multiple social media platforms. I am also familiar with applications such as Word, Excel and Quickbooks. I have exceptional leadership skills and know how to communicate with others in a professional manner.
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