LiveCareer-Resume

owner resume example with 17 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

7082276617 Dear Hiring Manager, I'm applying for a senior management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely, Jessica Claire CAREER OBJECTIVE To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Skills
  • Cleaning services
  • Cashier
  • Janitor work
  • Customer service
  • STRENGTH & HOBBIES
  • Everything
  • Working
  • Making Appointments
  • BI
  • Cashier
  • Clients
  • Customer Service
  • Oct
  • Shipping
  • Sorting
  • Credit card payment processing
  • Report creation
  • Freight operations
  • Retail sales customer service
  • Stockroom procedures
  • Call center experience
  • [Industry] regulations knowledge
  • Product organization
  • Transportation solution development
  • Project management abilities
  • Process optimization
  • System implementation
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Clerical support
  • Promotional support
  • Inventory control
  • Active listening
  • Business development understanding
  • Sales expertise
  • Customer relations
  • Adaptive team player
  • Route management
  • In-store support
  • Store maintenance
  • Organizational strengths
  • Microsoft Office expertise
  • High-energy attitude
  • Problem-solving abilities
Experience
Owner, 01/2015 to Current
Paper Transport, Inc.Green Bay, WI,
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Managed over [Number] customer inquiries per day by answering questions on available stock and product performance.
  • Reviewed company software and business programs to determine value and assess viability in live environment.
  • Assessed business systems and processes, identifying areas for improvement to support future growth.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
  • Monitored contractor adherence to quality standards and plan requirements.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Managed [Type] business, cultivating positive and inviting atmosphere for employees and customers.
  • Leveraged trends in customer industries to shape value-added solutions and approaches.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Promoted branding initiatives, developing effective marketing and sales strategies to meet new business development goals.
  • Honed sales pitches and presentations to create committed base of clientele.
  • Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices.
  • Analyzed [Industry] client business needs and assisted in determining appropriate resources and strategies.
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales [Number]%.
  • Offered business management and leadership skills to clients in [Industry] and [Industry].
  • Qualified competitive subcontractor bids to determine capability and resources to perform bid work.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Recruited and trained [Number] independent sales associates and agents during [Number]-year business history.
  • Oversaw daily operations of [Type] business, including [Number] employees across [Number] locations.
  • Implemented site safety programs in accordance with contract requirements and applicable regulations.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Presented products at events and tradeshows to increase brand awareness.
  • Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
  • Monitored individual team member performance results and engaged in timely coaching sessions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or service].
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Developed and installed nationwide training programs for new and existing representatives, improving sales and support efficiency across front and back-end processes.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Supervised performance of [Number] workers, with goals of improving productivity, efficiency and cost savings.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Quickly determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
Everything, 01/2009 to 11/2013
Vitas HealthcareDenton, TX,
  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
  • Successfully led key projects which resulted in [positive outcome].
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Planned and executed [project].
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Conducted analysis to address [issue] which led to [positive outcome].
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Monitored multiple databases to keep track of all company inventory.
Customer Service Representative, 01/2003 to 11/2008
Bi-Lo Super MarketCity, STATE,
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
Education and Training
Diploma: , Expected in 2005
Howard High School - ,
GPA:
Activities and Honors
Accomplishments
  • Dishwasher, Cook, salad bar Ruby Tuesday 4238763986.
Additional Information
  • Working as Owner in MissCutie MagicTouch from Jan 2014 to till date Role :Organize, Management, Making Appointments, Looking for Employees, Salary, Making The Paychecks, Looking for Clients, Making Clients Happy · Worked as Packing, Picking, Shipping, Sorting Packages, Labeling Packages in Amazon from Oct 2008 to Feb 2009 Role :Picking, Packing, Shipping Department · Worked as Cashier,Bagger, Customer Service in BI-LO Grocery Store from Jan 2003 to Aug 2007 Role :Cleaning, Greeting Customers, Keeping My Register Clean and Stock · Worked as Cashier, Drive-Thur, Dishwasher,Cook,Prep in McDonald's from Apr 2005 to Oct 2009 Role :Clean,Mop, Greeting Customers,Cook,Prep, Dishwasher, Drive-Thur, Packing Orders, Making Fries, Keeping Food Stock FIELD OF INTEREST · Customer service · Cashier · Drive-thur · Housekeeping · Cook · Restaurant

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Resume Overview

School Attended

  • Howard High School

Job Titles Held:

  • Owner
  • Everything
  • Customer Service Representative

Degrees

  • Diploma

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