Adobe Acrobat-Basic: Adobe Dreamweaver-Intermediate: Computer Literacy-Advanced: LogMeIn-Intermediate:
Microsoft Office-Intermediate: Open Office-Intermediate: Pain.Net-Intermediate: PhotoScape-Intermediate: RX Works-
Advanced: Team Viewer-Advanced: Typing Speed: 40 WPM: Web Skills-Advanced
Owner Ebay Store, 10/2000 to Current MEMORIES BY MAGAN – Strongsville, OH
Handle all aspects of running a store including creating and posting detailed listings, customer service, email communications, exchanges, returns, sales, shipping and receiving · Maintain 100% positive feedback by providing excellent customer service, quick shipping and resolving any issues in a timely manner.
Answered multi-line phones-answered questions and/or resolved any issues, filled prescriptions, scheduled appointments, dental procedures and surgeries, screened calls, put in call backs · Managed calendar, email accounts, social media and website · Maintained database ensuring all client, financial, insurance, inventory, medical and patient records were complete and accurate-mailed invoices for missed charges, requested and/or downloaded missing medical records, verified client and patient follow up was completed · Handled aspects of sales-taking monies, issuing refunds, balancing till, running reports and deposits · Greeted clients and patients, maintained and stocked receptionist and exam room area · Created paperless clinic by converting hard copy forms and patient files to electronic files, developed new procedures and electronic forms · Created and managed database reports -A/R, bank deposit, client, employee, inventory, patient, products, sales, statistical, vaccinations, vendors · Managed ADP online payroll-verified and approved hours, added personal, sick and vacation days · Provided administrative support to doctors and management.
Office Manager/ Pearson/VUE Site Manager/Registrar, 05/2000 to 10/2005 QUEST CAREER COLLEGE – Parma Heights, OH
Registrar- scheduled prospective student intakes, facilitated effective student registration and enrollment including (Veteran's Affairs, Supplemental Security Income, Job and Family Services and Bureau of Workman's Compensation students), put together class roasters, called for previous records and/or credits and input in database, kept attendance and input grades, ensured student-academic database was correct and up to date, handled intake papers, called absent students if non excused, created student diplomas · Office Manager-scheduled owner's appointments and screened phone calls, approved paperwork and documents, contacted Veteran Affair counselors to schedule meetings, scheduled staff meetings, resolved conflicts, made sure teachers adhered to policies and kept student grades up to date · Ebay Sales · Pearson VUE Site Manager: set site hours for testing and tests available, verified testing client, administered tests.
Receptionist, 07/1996 to 04/2000 ATLANTIC ANIMAL HOSPITAL – Pompano Beach, FL
Answered multi-line phones-answered questions and/or resolved any issues, filled prescriptions, scheduled appointments, boarding, dental procedures and surgeries · Handled aspects of sales-taking monies, issuing refunds, balancing till, running reports and deposits · Greeted clients and patients, maintained and stocked receptionist and exam room area.
I am creative, compassionate, intelligent and self sufficient. I like to keep busy and work in a fast paced environment where there is room to grow. I have three excellent recommendation letters. I have over 14 years experience in the veterinary field due to my extreme love of animals. All positions I have held have dealt with customer service. My mother and I had a commercial-residential cleaning business. I have combined experience as an Administrative Assistance, Billing Clerk, College Registrar, Customer Service Rep, Ebay Store Owner, Medical Records Clerk, Office Manager, Pearson VUE Test Administrator, Pharmacy Tech, Receptionist, Retail- Assistant Manager-Cashier-Stock Associate, Warehouse and Social Media/Website Manager.
High School Diploma: NORTHEAST HIGH SCHOOL - Oakland Park, FL
Animals and nature, card making, cooking, crafts, creative writing, desktop publishing, gardening, graphic design, music,
photography, problem solving, research, scrapbooking and web design