owner director of operations resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Senior Director of Operations/Owner with 27 years of medical leadership and working diligently beside the entire medical office team. Consistently exceeds expectations in daily commitments. Accumulated a 95% patient satisfaction score to the date. Astute professional highly skilled in medical/office skills, training and managing busy medical practices.
Skills
Motivational Leadership
Team Management and Supervision
Decision Making
Performance Management
Multitasking and Prioritization
Microsoft Office
Customer Service Management
Employee Motivation and Discipline
Leadership and Change Management
Recruitment and Hiring
Work History
Owner/Director of Operations, 04/2003 - 06/2021 Baylor Scott & White Health – San Antonio, TX,
Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Directed and led patient access team in daily operations.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Motivated and supervised 23 employees in delivering quality patient care.
Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Increased patient satisfaction scores by 42% within 4 month time span.
Admit/discharge all emergency room admissions with collections/insurance verification.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Medical Office Manager, 02/2000 - 06/2003 Good Shepherd Hospice – Riverhead, NY,
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing 12 staff members.
Provided meticulous scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Certified Nursing Assistant , 07/1991 - 09/2000 Lafayette General Medical – City, STATE,
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Checked 30 patient vitals per shift such as temperature, blood pressure and blood sugar levels.
Education
Master of Science: Human Resources Management, Expected in 12/2018 - Louisiana State University And A&M College - Baton Rouge, LA GPA: Status -
Bachelor of Science: Business Management, Expected in 03/2013 - Remington College - Lafayette, LA, GPA: Status -
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