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Owner Director Of Mountain Guiding Company Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization. Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Detail-oriented Owner with proven success building relationships and maintaining partnerships. Experienced in leading and supervising operational and sales teams. Strategic-thinking individual experienced in sales and operations. Owner of Outdoor Guide Training business for more than 40 years. Offering engaging and pleasant personality with expertise improving customer relationships. Enthusiastic Owner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operation and training in communicating with staff. Friendly, enthusiastic and very motivated to work and available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Team Oversight
  • Scheduling
  • Coaching and mentoring
  • Business administration
  • Negotiation
  • Operations management
  • Client Service
  • Project Management
  • Staff Management
  • Human Resource Management
  • Strategic planning
Census Acheivements
  • Supervised team of staff members.
  • Documented and resolved issues which led to positive results.
  • Computer skills effectively helped with my Census duties.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved positive reviews by completing tasks with accuracy and efficiency.
  • Resolved product issue through good communication and oversite.
  • Documented everything of proper forms for all team members.
  • Hired and Fired Employees as requested
Education & Training
Expected in | Wilderness Medicine , , GPA:
Expected in 04/1989 Certified Mountain Guide | Recreation And Training American Mountain Guides Association, Boulder , GPA:
Expected in 01/1978 Bachelor of Science | Human Resources Training San Francisco State University, San Francisco, GPA:
Expected in 01/1973 Associate of Science | Health And Human Resources San Francisco State University, San Francisco, CA GPA:
Leadership Skills

Successfully have organized and guiding over 20 expeditions of mountain Climbing and Trekking around the world. Have worked with people from every continent and understand many cultures. I am extremely inspiring to my employees to do the best job they can.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Certifications
  • COO-C - Chief Operations Officer - Certified
  • Motivational Training
  • Certified Ski Instructor and Trainer, PSIA
  • Licensed Mountain Guide and Trainer, AMGA
  • WFR, Wilderness First Responder
  • CPR License
  • Business license
Work History
12/1979 to 03/2021 Owner/Director of Mountain Guiding Company Alpine Skills International | City, STATE,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and motivated employees to perform daily business functions.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Optimized team hiring, training and performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Trained and developed team members to build human capital.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
02/2020 to 10/2020 Census Field Supervisor United States Census | City, STATE,
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Supervised up to 25 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized conference call meetings for all Enumerater and coordinated availability of conference rooms, supplies and delivery.
  • Interceded between Managers, supervisors and ennumerators during arguments and diffused tense situations.
  • Oversaw team of 7 administrative staff providing exceptional support to team of 65 trainees.
  • Achieved all specific team objectives and collection activity.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
08/2019 to 01/2020 Census Enumerator United States Census Bureau ACO 2976 | City, STATE,
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Leveraged smartphones to record information.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Attended team meetings to develop job knowledge.
  • Coded data from participant interviews.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Conducted interviews with participants to assess eligibility.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Observed participants and recorded results.
  • Obtained updated contact information from all subjects and verified data for accuracy.
06/2019 to 09/2019 Census Worker United States Census Bureau ACO 2976 | City, STATE,
  • Performed field staff duties critical to completing accurate count in hard-to-reach communities.
  • Leveraged smartphones to record information.
  • Served as last line of defense to obtain accurate count for federal funding and fair political representation.
  • Attended team meetings to develop job knowledge.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Observed participants and recorded results.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.

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Resume Overview

School Attended
  • Wilderness Medicine
  • American Mountain Guides Association
  • San Francisco State University
  • San Francisco State University
Job Titles Held:
  • Owner/Director of Mountain Guiding Company
  • Census Field Supervisor
  • Census Enumerator
  • Census Worker
Degrees
  • Certified Mountain Guide
  • Bachelor of Science
  • Associate of Science

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