owner director resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
Focus and Follow-Through
Sales Promotion
Financial Statement Review
Mathematical Calculation and Reasoning
Hiring and Onboarding
Sales Tracking
Human Resources Oversight
Performance Monitoring and Evaluation
Finance and Accounting Oversight
Resolving Disputes
New Business Generation
Records Organization and Management
Education
Dallas CollegeDallas, TX, Expected in 2023 ā āBachelor of Science:Accounting/CPA - GPA:
University of PhoenixPhiladelphia, PaExpected in 06/2013 ā āBachelor of Science:Health Administration Management - GPA:
3.0 GPA
University of PhoenixPhiladelphia, PaExpected in 06/2013 ā āAssociate of Arts: - GPA:
3.0 GPA
Work History
Lutheran Social Service Of Minnesota - Owner/Director Alexandria, MN, Martinsburg, WV03/2017 - 01/2022
Fostered favorable community relations, expressing value of partnership and enhancing corporate public image.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Maintained cleanliness and organization of company workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of facility.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Provided exceptional customer service to customers, increasing customer loyalty 90%.
Drafted invoices for completed work.
Supervised 13 employees overseeing efficiency of day to day operations.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs
Managed day-to-day business operations
Pacific Asian Consortum In Employment (Pace) - Professional Bus Operator Los Angeles, CA, Washington, DC, Maryland, Virginia 12/2013 - 01/2017
Conducted pre-trip inspections of bus for safe operation.
Transported passengers safely along prescribed routes according to tight schedules.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Inspected emergency equipment and verified safe working order for student and driver use.
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Followed schedules precisely to completely daily routes.
Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
Helped elderly passengers or those with limited mobility enter and exit bus.
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