owner director resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Energetic Business Owner proficient in handling operations and remain level-headed. Offering over 27 years of expertise in engineering and pumping industry. Enthusiastic personality with skills in customer service and adaptability.
Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 14 years of related experience and pursuing new professional challenges with room for advancement.
Self -driven professional with skills to handle multiple assignments.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Assessed, optimized and elevated operations to target current and expected demands.
Created business development, operational procedures and workflow planning.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed business and marketing plans and prepared monthly financial reports.
Leveraged trends in customer industries to shape value-added solutions and approaches.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Oversaw daily operations of business, including 12 employees and distributors across 5 locations.
Presented products at events and trade shows to increase brand awareness.
Conducted site pre-inspections and coordinated Installation and commissioning of product's.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for product, spares & service.
Implemented site safety programs in accordance with contract requirements and applicable regulations.
Identified client business and operational needs and introduced services to provide solutions.
Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
Educated customers about product features and technical details to highlight benefits.
Recommended product changes to enhance customer interest and maximize sales.
Modernized products based on consumer feedback and market analysis to increase sales and expand product offering.
Made recommendations to customers to promote brand effectiveness and product benefits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Identified design, process and equipment options to satisfy client needs, minimize costs and limit potential operational problems.
General Manager of Operations, 01/2001 - 12/2006 Fluid Kentrol, India – City, STATE,
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Established departmental performance goals, set timeline targets for sales team and trained new employees.
Negotiated tender and contract terms to meet both client and company needs.
Attended company seminars to increase understanding and knowledge of products.
Documented account activities and generated sales reports.
Planned various product configurations to meet diverse customer needs.
Performed in customer role to translate needs to internal product teams.
Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Formalized sales process to enhance operations and promote acquisition of new customers.
Managed and maintained client accounts and weekly sales records.
Tracked weekly sales to develop senior leadership reports for business development planning.
Liaised between cross-functional groups involved in production, design and delivery of products.
Planned and developed strategies to increase sales and territory.
Revamped distributor strategy, adding distributors to increase sales and service support system.
Engineer - Business Group, 07/1993 - 09/1997 KSB Pumps Limited – City, STATE,
Served as main point of contact for clients, answering questions and responding to messages.
Resolved issues quickly, escalating critical concerns to department heads for immediate assistance.
Improved operations by working with team members and customers to find workable solutions.
Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
Processed orders and entered into program for tracking, maintaining, monitoring and reporting.
Collaborated with customers/ Sales team/ Design/ Production to discuss service needs and offer available solutions.
Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
Education and Training
Bachelor of Engineering: Mechanical Engineering, Expected in 1993 - Karunya Institute of Technology - Coimbatore, India, GPA: Status -
UNC Business Essentials: , Expected in 10/2018 - University of North Carolina At Chapel Hill - Chapel Hill, NC, Kenan-Flagler Business School, GPA: Status -
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