Reliable Department Manager with 10 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Set up and managed brand new purchasing department for start-up boutique business.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Assisted with the development of the call center's operations, quality and training processes. Successfully Collected & negotiated payments on accounts.
accounting, accounts payable, photo, Budget development, budgets, competitive, creative thinking, credit, address customer concerns, client, clients, Customer satisfaction, documentation, e-mail, expense reports, Fashion, financial, focus, forecasting, frame, general ledger accounts, inventory, invoice processing, leadership, listening, logging, Works, negotiator, pricing, Product development, Quality assurance, research, sales, switches, technical support, phone, time management, Trend, troubleshooting, articles
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