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Owner/Designer Resume Example

Resume Score: 100%

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OWNER/DESIGNER
Summary

Reliable Department Manager with 10 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Self-directed
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Fashion and design background
  • High customer service standards
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Telecommunications knowledge
  • Communicates effectively
Accomplishments

Set up and managed brand new purchasing department for start-up boutique business. 

Experience
Owner/Designer05/2008 to 12/2015Simply Raw CollectionsInglewood, CA
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Participated in physical inventory counts every week.
  • Steamed and ironed fashion items in preparation for professional photo shoots.
  • Rehearsed cat walks and special choreography in preparation for fashion exhibits.
  • Modeled garments such as dresses, coats, underclothing and swimwear.
  • Attended and participated in extensive rehearsals for the fashion show.
  • Traced outline of specified patterns onto material and used scissors to cut fabric.
  • Supervised the design staff through product creation and release.
  • Managed pricing decisions to achieve competitive position.
  • Negotiated product prices with vendors.
  • Laid out large patterns on floor and cut material according to markings.
Testing Technician12/1999 to 05/2008AT&TPasadena, CA
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
  • Owned and addressed client needs and product issues from inception to resolution.
  • Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Conducted research to address customer concerns.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Resolved problems with malfunctioning products.
  • Identified and solved technical issues with a variety of diagnostic tools.
Call Center Collection Rep10/1987 to 12/1999AT&TPasenda, CA

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Assisted with the development of the call center's operations, quality and training processes. Successfully Collected & negotiated payments on accounts.

Education
High School Diploma: General Education1986Inglewood High SchoolInglewood, CA, USA
Associate of Arts: Hospitality1995American Pacific Travel CollageLos Angeles, CA, USA
Skills

accounting, accounts payable, photo, Budget development, budgets, competitive, creative thinking, credit, address customer concerns, client, clients, Customer satisfaction, documentation, e-mail, expense reports, Fashion, financial, focus, forecasting, frame, general ledger accounts, inventory, invoice processing, leadership, listening, logging, Works, negotiator, pricing, Product development, Quality assurance, research, sales, switches, technical support, phone, time management, Trend, troubleshooting, articles

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Simply Raw Collections
  • AT&T

School Attended

  • Inglewood High School
  • American Pacific Travel Collage

Job Titles Held:

  • Owner/Designer
  • Testing Technician
  • Call Center Collection Rep

Degrees

  • High School Diploma : General Education 1986
    Associate of Arts : Hospitality 1995

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