LiveCareer-Resume

owner resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Management Training: Conflict Resolution for the Workplace; Managing Various Personalities for Supervisors; Delegating Your Direct Reports; Motivating Others to Perform the Way You Expect; Management versus Leadership Training; Increasing Sales Motivating Sales Agents; Coaching & Developing Employees; Thinking Like a Leader; Delegating Tasks to your Team; Time Management for Managers; Project Management Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Foundations
  • Skills:
  • Type 65+ wpm; Patient; Problem solver; Adaptable quick learner; Creative; a
  • Leader; Honest; Dependable; a Team Player and capable of working independently; Able to
  • Communicate with customers and coworkers via email, phone, mail, and face-to-face;
  • Trustworthy and understand the importance of confidentiality; copy/fax machines;
  • Switchboard; Entering product text for website and sales promotions; Creating policies;
  • Conducting interviews phone and face-to-face; Reviewing applications/resumes; Conducting
  • Performance Reviews/evaluations; Obtaining credit card billing address verifications;
  • Enter and process Purchase Orders; Communicate with Vendors; Experienced in Live Chat;
  • Monitoring phone calls, emails, and Live Chat; Reviewing, researching, and implementing
  • Adjustments to improve services, products, and performance; Marketing to the Government at
  • All levels (focus on federal government); Creating email campaigns
  • Programs: PC and internet efficient; AS/400; Microsoft Word, Excel, Power Point, Outlook;
  • Moxie/Talisma Email and Live Chat software program; ADP Payroll Processing; Avaya Centre
  • Pro Supervisor; Aspect E-Workforce Management Software; E-bay Merchant Accounts;
  • CardinalCommerce for PayPal payments/refunds, etc.; Paymentech online merchant accounts;
  • UPS online merchant accounts; WinTPA Reader Board software; Call Recording Software
  • Programs; MACH system; Experience with Assure Force for Payroll; GSA Advantage; GSA
  • Advantage Purchase Order Portal; SIP Program; IdenTrust; SAM (System for Award
  • Management); SmartProcure/GovSpend; Bidsync; FedBid Opz; eBuy; Salesforce; Magento 2.0
  • Platform, BigCommerce Platform; ShipStation; PayPal Account Management - invoicing, etc.;
  • Braintree
  • Staff Management
  • Strategic Planning
  • Budget Development
  • Verbal and Written Communication
  • Marketing Tactics
  • Contract Management
  • Profit and Loss Analysis
  • Talent Development
  • Hiring and Staffing
  • Client Service
  • Bidding Processes
  • Sales Oversight
  • Staff Training and Development
  • Labor Relations
  • Business Marketing
  • Project Management
  • Business Management
  • Human Resource Management
  • Life Cycle Project Management
  • Sales Leadership
  • Key Partnership Cultivation
  • Contract Negotiation Expertise
  • Marketing
  • Negotiation
  • Partnership Development
  • Regulatory Compliance
  • Customer Relations
  • Recruiting and Hiring
  • Training and Development
  • Strategic Project Planning
  • Administrative Oversight
  • Product Branding
  • Marketing and Advertising
  • Relationship Building
  • Team Oversight
  • Employee Development
  • Staff Hiring
Education and Training
Alamance Community College Graham, NC Expected in : Business Administration - GPA :

GPA: 3.45

N.C. State University Raleigh, NC Expected in : Business Management, Accounting/Finance - GPA : GPA: 3.2
Orange High School Hillsborough, NC Expected in High School Diploma : Nursing - GPA : NC Scholar; NC Ventures Scholar; Whos Who of American High School Students, GPA: 3.908, 4.103 weighted Clubs and Positions Held: President of H.O.S.A. (Health Occupation Students of America); Vice-President of Peer Helpers; Spanish National Honors Society; M.S.E.N. Senior Class Council; African-American Club
Experience
Blackhawk Transport - Owner
Waterbury, CT, 08/2018 - Current
  • Freelance writing, poetry, resumes, genre specific writings as requested by clients
Carrot-Top Industries - Executive Assistant to President/Owner
City, STATE, 08/2015 - 08/2018
  • Research new product ideas for
  • Merchandising/Marketing Expansion;; Account Database Management; Prepare Itineraries and take meeting notes for departmental and company meetings; Liaison for all departments;
  • Assist with many projects in various departments Merchandising, Marketing, Contact Center;
  • Responsible for the Presidents calendar including meetings, priorities; as well as, personal (non-business related) agendas; travel arrangements;
  • HR Generalist duties - Assist with new hire Training; Create and update job postings/descriptions; Review applications, conduct interviews; Employee Manual updates; creation & updating of policies; Track employee grievances & ensure proper follow-up;
  • Calendar management for meetings; Create, schedule, and implement ongoing training for managers and employees; Assist with benefits enrollment, changes, research, etc
  • Various duties as assigned by President/Vice-President
  • GSA Administration maintain GSA Contract including; merchandising product selections (create pricing with gross margins in mind), marketing of products to government customers (keywords, product descriptions, email promotions, etc.), track sales, growth, and implement plan to improve, maintain SAM, IdenTrust, and other certifications; maintain SIP upload information, run quarterly sales reports to remit IFF fees, conduct research of competitors and vendors as necessary, use of Smart Procure/GovSpend tool for market research; use of government portals for bidding on contracts; train employees on identifying and assisting GSA customers & processing of government orders
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Researched and prepared information for presentations to high-level executives.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Took detailed notes in meetings and disseminated information afterward.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
PHE, Inc - Contact Center Agent; Weekend Supervisor; Contact Center Supervisor; WeekendSupervisor
City, STATE, 02/2005 - 04/2015
  • Weekend Supervisor responsible for weekend shift Friday Sunday (6a-6p); enter attendance, handle escalated calls, ensure non-order work is completed, assist weekly supervisors with recordings as necessary; Contact On-Call if/when necessary; entering new product text for web content and agent bonus offer sales, cover Live Chat, monitor Live
  • Chat agents for monthly performance reviews on chats/emails; monitor phone agents; assist with training classes as necessary; other duties as assigned; promoted to Contact Center
  • Supervisor
  • Contact Center Supervisor direct reports of 15 to 20 agents that you are responsible for call/email monitoring, coaching on sales and overall performance, performance reviews, processing payroll, disciplinary actions, etc.; Created sales contest to boost my teams performance, which in turn were used by other supervisors to boost overall Contact Center performance; Assist with hiring screening applications/resumes and interviews (including phone and face-to-face)
Sports Endeavors, Inc - Call Center Agent; Call Center Specialist; Team Sales Account Representative
City, STATE, 04/1999 - 09/2005
  • Call Center New Hire Trainer assisted Trainer and covered as Lead Trainer once promoted to
  • Specialist until promoted; Customer/Marketing Specialist (Presidents Office)- employees of this department are invited into it, you could not just apply
  • Promoted to Team Sales Account Rep after a year; handled team accounts, including quotes for apparel and equipment; quotes for personalization; special order items from vendors; assisted Coaches on all levels public and private schools, universities, clubs, etc.; awarded for making over $250,000 in sales in first 3 months in the department;
  • Assisted with New Hire Training from the time I was promoted to Specialist until my invitation to the Presidents Office; assisted with creating training manuals, techniques, tests, etc
  • Customer/Marketing Specialist Invited into this position/department - liaison between
  • Call Center and all other departments in company; responsible for company contests, including copy, tracking of entries, disbursement of prizes, and end results; communicate with customers via email, phone, and mail, other various duties as assigned by department managers
Accomplishments
  • Sports Endeavors Inc Promotions: Call Center Agent; Call Center Specialist; Team Sales Account Representative; Call Center New Hire Trainer – assisted Trainer and covered as Lead Trainer once promoted to Specialist until promoted; Customer/Marketing Specialist (President’s Office)- employees of this department are invited into it, you could not just apply.
  • PHE, Inc. Promotions: Contact Center Agent; Weekend Supervisor; Contact Center Supervisor; Weekend Supervisor; created team reports and contests resulting in increased sales for direct reports which were incorporated by the entire call center supervisor staff, resulting in increased Call Center sales overall
  • Carrot-Top Industries Inc. Promotions: Customer Care Professional; Executive Assistant to President/Owner (including HR Generalist & GSA Administrator); saved G.S.A. Contract and improved sales by 89% and added over 200+ products over 3 years; created NDA Agreements, improved employee morale through HR efforts
  • Kyson Leather Promotions: Customer Service Representative; New Hire Training and Development; Top Accounts Manager; Customer Service Team Lead

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Resume Overview

School Attended

  • Alamance Community College
  • N.C. State University
  • Orange High School

Job Titles Held:

  • Owner
  • Executive Assistant to President/Owner
  • Contact Center Agent; Weekend Supervisor; Contact Center Supervisor; WeekendSupervisor
  • Call Center Agent; Call Center Specialist; Team Sales Account Representative

Degrees

  • High School Diploma

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