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owner resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Ambitious calm under pressure. Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through face to face, telephone, and online interactions with 5 years of meeting all expectations. Looking for new challenges in order to improve skills and be more well-rounded.

Detail-oriented House Cleaner. Strong track record of delivering impeccable work while remaining proactive and resourceful when following orders. housekeeper with over 20 years of experience providing excellent housekeeping services in hotel and private residence settings. Energetic personality and dynamic cleaning skills.

Skills

Able o lift 50+lbs.

  • Quality assurance
  • Performance improvements
  • Interior and exterior cleaning
  • Ergonomics and safety training
  • Natural cleaning products
  • Chemical cleaning
  • blood born pathogen training
  • Supervision and training
  • Staff training
  • Calm under pressure
  • Knowledge of leasing and market conditions
  • Microsoft Office
  • Multi-family property management
  • First Aid/CPR
  • Communications
  • Customer service
Experience
10/2018 to Current Owner Fort Transfer | Cookeville, TN,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
  • Checked and changed linens and washed and dried dishes to maintain orderly homes.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Swept and damp-mopped private stairways and hallways.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Checked inventory for required supplies and made lists for needed cleaning products.
06/2019 to 07/2020 General Manager Abh Hospitality Management | San Antonio, TX,
  • Contacted and followed up with tenants on renewal, 7~days, eviction notices.
  • Coordinated at least 16 major remodeling projects in 9 months jaws.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Maintained accurate records of all correspondence with and from tenants.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Collected and maintained careful records of rental payments.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Drafted staffing plans each week for staff of 10+ workers.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Updated tenant and unit information to keep current in housing database.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Collected monthly assessments, rental fees, and deposits.
  • Went to court for any and all eviction court proceedings
02/2013 to 09/2018 Assistant Manager Npc International | White Hall, AR,
  • Accurately completed cash register transactions.
  • Assisted marketing staff in creating and assembling visual displays and sales displays.
  • Adhered to all store retail procedures and policies.
  • Attended workshops, seminars, and other training events to improve management qualities.
  • Cleaned shelves, tables, and counters.
  • Communicated with customers on multiple phone lines, through email and live online chat.
  • Deployed humor, patience and empathy to resolve customer issues.
  • Diagnosed and resolved problems based on customer information and needs.
  • Educated customers about product options to exceed their experience.
  • Greeted and directed customers.
  • Handled incoming calls from customers who had product complaints.
  • Maintained records of sales.
  • Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
  • Served multiple customers at once in a stressful environment.
  • Trained and managed a staff of 10.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project future demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
07/2004 to 09/2009 Veterinary Technician Vca Antech, Inc. | South Pasadena, CA,
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Performed imaging with ultrasound and x-ray and interpreted results.
  • Prepared and labeled medications and informed client of administration techniques.
  • Operated anesthesia machines, oxygen equipment and monitoring equipment.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Education and Training
Expected in 05/2001 to to High School Diploma | Puxico High School, Puxico, MO, GPA:

General

Expected in to to | Business Three Rivers Community College, Poplar Bluff, MO GPA:
Activities and Honors
Additional Information
  • 5 experience in the medical field. Hospital and nursing home setting.
  • Have worked as an EKG Tech, Stress Lab Tech, and ER Tech.
Certifications

First Aid/CPR

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Resume Overview

School Attended

  • Puxico High School
  • Three Rivers Community College

Job Titles Held:

  • Owner
  • General Manager
  • Assistant Manager
  • Veterinary Technician

Degrees

  • High School Diploma

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