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owner resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

Skills
  • Project implementation
  • Public speaking
  • Employee training
  • Online training experience
  • Data organization
  • Classroom expertise
  • Training program development
  • Training material development
  • Workshop coordination
  • Customer Service
  • Supervision
  • Planning and Coordination
  • Leadership
  • MS Office
  • Interpersonal Communication
  • Teambuilding
  • Training & Development
  • Recruitment
  • Personnel Recruitment
  • Benefits and Compensation
  • Conflict Resolution
  • Team Building
  • Training and mentoring
  • File and records management
  • Customer service
  • Flexible & Adaptable
  • Scheduling
  • Human Resource Management
  • Consulting
  • Negotiation
Work History
Owner, 07/2016 to Current
Fort TransferColumbia, MO,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Cash Retention Senior Training Consultant, 05/2013 to 03/2020
Lee County, FloridaFort Myers, FL,
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in increased productivity.
  • Trained and mentored 12 new personnel hired to fulfill various roles.
  • Worked with trainers during certification to better understand company mission, streamlining daily activities and aligning trainers and company priorities.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Identified developmental needs and recommend the training package to help them achieve those results, increasing internal employee satisfaction while completing required training.
Customer Service Specialist, 09/2008 to 03/2021
BelkWestminster, MD,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Store Manager, 08/1998 to 03/2021
Blockbuster Video StoreCity, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed new store location from ground up by hiring and training efficient team.
  • Completed point of sale opening and closing procedures.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Education
High School Diploma: , Expected in to Corsicana High School - Corsicana, TX
GPA:
: General Studies, Expected in to Navarro College - Corsicana, TX
GPA:
: HR Studies, Expected in to Park University - Kansas City, MO
GPA:

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Resume Overview

School Attended

  • Corsicana High School
  • Navarro College
  • Park University

Job Titles Held:

  • Owner
  • Cash Retention Senior Training Consultant
  • Customer Service Specialist
  • Store Manager

Degrees

  • High School Diploma

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