owner resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly motivated professional with 7 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

  • KPI Management
  • Labor Relations
  • Marketing Tactics
  • Decision Making
  • Performance Assessment
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Assignment Delegation
  • Team Leadership
  • Sales Promotion
  • Training Management
  • Process Improvements
  • Records Organization and Management
  • Staff Scheduling
  • Staff Development
  • Supplier Monitoring
  • Employee Motivation
  • Customer Service Management
  • Management Team Building
07/2021 to Current
Owner Banfield Pet Hospital Fredericksburg, VA,
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Executed performance reviews to encourage improved productivity for team members.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
02/2021 to 07/2022
Manager Labcorp Toms River, NJ,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
01/2012 to 02/2022
Mechanical Supervisor Trinity Industries Inc Addison, TX,
  • Planned and scheduled workforce for efficient utilization of employees.
  • Implemented continuous improvements to control costs and increase quality.
  • Prepared team and maintenance schedules, assigned work and reviewed performance.
  • Built and maintained cooperative relationships with regulatory professionals.
  • Supervised facility maintenance operations within approved schedules and budgets.
  • Trained, motivated and directed employees to adhere to safe work methods.
  • Completed supply purchases according to budget limitations and mechanical service requirements for different vehicles and systems.
  • Negotiated outside contractor services and products to meet maintenance objectives.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated work to staff, setting priorities and goals.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Reported project progress, site problems and labor status to supervisors.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created work crew schedules and delegated assignments.
  • Kept records of parts and equipment used in projects to update inventory.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Inspected completed work to assess quality and identify skill gaps.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Trained and monitored employees to teach daily tasks and improve performance.
Education and Training
Expected in 02/2022 to to
Mechanical Engineering :
Pakistan Institute Of Computer Science & Technical - Rawalpindi,
Expected in 01/2007 to to
High School Diploma:
The Paradise School - Karachi,
  • Completed continuing education in Computer science
Expected in to to
The Ashrafi College - Karachi,
  • Completed continuing education in Pre-engineering
English, Urdu, Punjabi:
First Language
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Member, Small Business Association (2008 - present)
Additional Information
  • A dynamic individual with vast knowledge in auto repairs and maintenance
    has the ability to overhaul engines and skills in repairing electronic components of vehicles
    has the ability to manage the workshop and make schedules of repairs to vehicle coming in to the shop.
    .Worked on most manufactures makes and models like SUZUKI,TOYOTA,HONDA,NISSAN etc and carried out all the necessary repair work as listed on the repair order.
    .Awareness and understanding of health and safety law.
    .Excellent communication and interpersonal skills.
    .Quick learner and always willing to learn new skills and updating the existing ones.
    .Can handle customer service and give estimates of work to be done.
  • Association for Project Management (APM)

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Resume Overview

School Attended

  • Pakistan Institute Of Computer Science & Technical
  • The Paradise School
  • The Ashrafi College

Job Titles Held:

  • Owner
  • Manager
  • Mechanical Supervisor


  • Mechanical Engineering
  • High School Diploma
  • Some College (No Degree)

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