owner resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

IT professional specializing in leading high-performing and multi-disciplinary teams. Experience includes 18 years of IT Management experience, ERP administration, systems management, Database administration, vendor management, team leadership & project management. I have a proven track record for systems development that includes identifying system requirements, developing SOW, budgeting, planning, work breakdown schedule, setting objectives, monitoring performance, establishing controls, change management, and reporting outcomes.

  • Project Management
  • Project planning and development
  • Application Management
  • Change Management
  • Strategic IT Planning aligned with business strategy
  • Strategic Management
  • Team building (Lencioni)
  • Relationship Building
  • Office 365, Dynamics, SharePoint, Salesforce
  • Disaster Recovery Planning and Testing
  • Technical Support Management/Metrics Reporting
  • Information Systems Security Governance
  • Scholarly Research
Work History
Owner, 07/2017 - Current
Paper Transport, Inc. Columbus, GA,
  • Consulting
  • Project scheduling
  • Training and documentation
  • Project Management
  • API Integration
  • Direct Sales
Information Technology and Customer Service Manager, 01/2016 - 11/2016
Hartman Executive Advisors Baltimore/Washington Dc Metro Area, MD,
  • Partnered with the outsourced marketing team to translate product features into customer value propositions to be used in consumer messaging.
  • Trained staff on operating procedures and company services.
  • Developed constituent trust relationships and earned a reputation for exceeding service standard goals.
  • VoIP administration
  • Administered Office 365
  • Implemented Microsoft Dynamics.
  • Designed SharePoint master page and page layouts, serving as the company's main SharePoint support for all technical needs.
  • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained and administered computer networks and environments, including computer hardware, software, and applications.
Director of Information Technology, 03/2012 - 12/2015
Community Hospital Corporation Albuquerque, NM,
  • Facilitated inter-departmental communication to effectively meet stakeholder expectations
  • Built strategic alliances with Marketing, Enrollment and Admissions teams to document swim lanes explaining the business process of reaching, contacting and enrolling students.
  • Defined 3-Year Technology Strategy aligned with the defined University strategic business plans and objectives.
  • Served as a member of Executive Subcommittee and Senior Leadership team for three years.
  • Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals.
  • Created and published metrics to measure the organization's success in delivering world-class customer service.
  • Created internal procedures for change management, incident management, and escalation.
  • Participated in special projects, external audits, evaluations and process improvements.
  • Managed the IT architecture design and roll-out for four new building construction projects.
  • Assisted in the evaluation of Electronic Medical Records applications for student learning.
  • Collaborated with other offices and territories to plan and implement new technology. Ex: Salesforce CRM
  • Monitored company-wide trouble ticket queues and determined KPIs
  • Vendor Management: assessed vendor products and maintained positive vendor relations.
  • Budget Management
  • Developed business process for Help Desk Knowledgebase and departmental SOPs.
  • Defined clear targets and objectives and communicated them to other team members.
  • Created, documented and implemented a multi-campus Emergency Notification System.
  • Supervised the work of 15 team members, offering constructive feedback on their work performance.
Director of Information Services, 09/1998 - 01/2012
Christian Theological Seminary City, STATE,
  • Led communication with stakeholders regarding product goals and progress made. EX: Jenzabar Users Group
  • Installed and administered SQL web server hosting an online learning management solution and fundraising software application
  • Developed Faculty LMS training program which led to 100% faculty proficiency.
  • Implemented and administered advanced Microsoft technologies.
  • Implemented ReVelation Helpdesk Software for customer support.
  • Coached and mentored IT staff members, including conducting performance reviews.
  • Maintained and administered information systems.
  • Created end-user policy, procedure and training documentation.
  • Installed, maintained and supported VoIP applications.
Master of Information Systems Management: Technology and Management, Expected in 2017
Walden University - Baltimore, MD
Status -
Bachelor of Arts: Interdisciplinary - Music Therapy, Expected in
University of South Carolina - Coastal - Conway, SC
Status -
  • Member  (2019): Sigma Alpha Pi, The National Society of Leadership and Success.
  • Nominated for Corporate Leadership Award from among 64,000 Global LaureateEmployees in 2014.
  • Co-Developed the IT Strategic Plan, for the Laureate Health Sciences Division (University of St. Augustine), recognized as the standard which other Laureate universities now use as a template.

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Resume Overview

School Attended

  • Walden University
  • University of South Carolina - Coastal

Job Titles Held:

  • Owner
  • Information Technology and Customer Service Manager
  • Director of Information Technology
  • Director of Information Services


  • Master of Information Systems Management
  • Bachelor of Arts

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