Owner/Cosmetologist Resume Example Ascena Retail Group

OWNER/COSMETOLOGIST

Skills

Team Oversight
Partnership development
Project Management
Marketing
Strategic Planning
Verbal and written communication
Consulting
Business Development
Investor relations

Staff Management
Contract Managemen
Client Service
Negotiation
Business launch
Relationship building
Coaching and mentoring
Operations management
Financial Management

Professional Summary

Motivated Sales Representative Manager with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. I possess the ability to contribute to team success and team building through hard work, setting goals, attention to detail and excellent organizational skills. Clear understanding of Building relationship rapport and client retention with all professionals, corporations, and training . Motivated to learn, grow and excel in a competitive environment.

Work History

Owner/Cosmetologist , 11/2004 to 11/2020
Ascena Retail Group - Denham Springs , LA

Recruited, hired and trained initial personnel,working to establish key internal functions and outline scope of positions for new organization.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed improved records management systems for leases and contracts to improve timeliness of renewals.
Remained up-to-date on current trends and attended 4 trade shows per year, as well as in Salon training with professional educators from current product lines, to experience hands on education and product knowledge using live models in the salon.
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Exceeded sales goals through effective employee management and motivation.
Trained, educated, and motivated 25 employees to perform daily business functions, including Hiring and Firing.
Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
Promoted business through marketing initiatives, including use of social media.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
Cut ,styled , colored, and highlighted hair for both male and female customers of all ages according to individual preferences and latest trends and styles.
Established long-term client relationships, increasing sales while developing additional opportunities through networking and referrals.
Scheduled employees to maintain adequate coverage during business hours.
Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
Controlled inventory by tracking expenses, purchases and shelf stock.
Sourced high-quality and trending hair care products for salon through trade shows and networking.
Maintained general appointment calendar and set shift schedules.
Utilized social media accounts and strategic marketing initiatives to promote business and build revenue.
Consistently received positive feedback from guests on performance reviews.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Educated customers on their hair care needs, to maintain their new hair style.
Gave accurate and detailed quotes to customers prior to their service.
Maintained excellent attendance record, consistently arriving to work on time, set a great example being a Leader for my Salon Team and Customers.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Worked closely with employees to maintain optimum levels of communication to effectively and efficiently reach their goals as well as the Salon goals.
Developed and maintained courteous and effective working relationships by being a team.
Initiated sales strategies by recruiting new clients through approved methods.
Built strong rapport with clients by understanding needs and clearly explaining products.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Communicated with customers to understand needs and recommend appropriate solutions.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.

Seasonal Associate, 09/2014 to 02/2015
Nordstrom Rack - City , STATE

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Processed product returns and assisted customers with other selections.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Quickly and accurately counted drawers at start and end of each shift.
Maintained current knowledge of store promotions and highlighted sales to customers.
Assisted customers with locating and choosing merchandise in any store department.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Set up a new store, and helped engage in the grand opening of the new store.

Fitness Instructor/ Coach, 08/2012 to 09/2014
Nick Jarosh Fitness - City , STATE

Explained use of exercise equipment and demonstrated safe and appropriate exercises to all participants, of various fitness and physics abilities, and. prioritizing safety at all times.
Cultivated positive relationships with participants by interacting with group during fitness classes.
Instructed gym members about correct use of weight resistance and cardiovascular equipment, including technique and proper form.
Informed clients about nutrition.
Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Served as point of reference for fitness expertise within club.
Recruited club members for group classes and challenge groups.
Created structured and innovative fitness programs to be executed in small to large group atmospheres.
Personal trainer for the United States Airforce National Guard Command Staff on their base conducting group fitness, meeting clients goals, and motivating and encouraging them.
Encouraged sustainable habits for health, fitness and well-being.
Enhanced client experience by maintaining motivational and supportive culture.

Internship Student, 05/2013 to 08/2013
Electronic Crime Institute - City , STATE

Used and installed several forensic software tools to retrieve and analyze data and extract data. Validated and. Blue right copied for court purpose.
Tested and installed motherboards, processors and graphics cards on desktops and laptops .
Used forensic software tools such as Encase, Raptor, FTK, FTK imaging, Back Tracks, ect. to identify hardware failures and replace non-functional components.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Set up hardware and software in optimal configurations to meet network performance requirements.
Monitored systems in operation and input commands to troubleshoot areas.
Analyzed Operating System issues to identify troubleshooting methods needed for quick remediation.
Demonstrated a research project to detect flaws and weaknesses in cell phones after they have been submerged in water for several days. Drying time, product, and what data could be extracted using cellebrite device.
Monitored computer virus reports to determine when to update virus protection systems.
Encrypted data and erected firewalls to protect confidential information.
Performed risk analyses to identify appropriate security countermeasures.
Monitored use of data files and regulated access to protect secure information.
Researched and developed new computer forensic tools.
Conducted security audits to identify vulnerabilities.
Developed plans to safeguard computer files against modification, destruction or disclosure.
Exceeded goals through effective task prioritization and great work ethic.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Documented all changes in computer tracking system.
Projects consisting of Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
Created and implemented new organizational and filing processes for case logs, criminal records, reports and agendas.
Collected, analyzed and validated drafts for documentation and physical evidence associated with investigations.

Education

Bachelors Of Science In Criminal Justice: : Criminal Justice, 08/2013Colorado Technical University - City, State

Associate Of Science In Criminal Justice: : Criminal Justice, 08/2013Des Moines Area Community College - City, State

Certificate: : Electronic Digital Forensic Investigations, 08/2013Des Moines Area Community College - City, State

License: : Cosmetology, 03/1994Capri College - City, State

Resume Overview

School Attended

Colorado Technical University
Des Moines Area Community College
Capri College

Job Titles Held:

Owner/Cosmetologist
Seasonal Associate
Fitness Instructor/ Coach
Internship Student

Degrees

Bachelors Of Science In Criminal Justice : : Criminal Justice , 08/2013
Associate Of Science In Criminal Justice : : Criminal Justice , 08/2013
Certificate : : Electronic Digital Forensic Investigations , 08/2013
License : : Cosmetology , 03/1994

Owner/Cosmetologist Resume Example

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