Owner / Computer Support Specialist Resume Example

• Managed a 13 member Unit that provided a full range of support for the agency's Information Technology (IT) environment and its 800 end-users at 12 sites throughout the county.
• Unit's responsibilities included: operation and support of wide area network and inter-site communications, administration and security of 1,400 node client-server network, administration and support of agency's Case Management System (CMS), database desktop computer troubleshooting and repair; desktop application maintenance and support, operation, maintenance and support of all network and local printers, scanners and peripherals,operation of end-user help desk development, production of statistical reports and analysis, design and delivery of end-user computer training inventory control of all IT equipment and software licenses design and development of software applications for business process improvement.
• Had personal responsibility for: staff supervision, oversight of statistical data report development and data entry quality control, IT strategic planning and disaster prevention & recovery, inter-agency electronic data sharing and collaborative initiatives, development of annual IT budget and equipment re-fresh program, interface with outside agencies and product vendors for specification and procurement of required software, hardware, and services, managing a program to train office staff on techniques for integrating data tables, graphics and charts into business-related documents and reports, to improve the efficiency of office business processes.

• Provided computer support to businesses and government agencies, including:
• Riverside County District Attorney's Office, Women Escaping a Violent Environment (WEAVE), CA State University - Sacramento, State of California Air Resources Board, Dept of Transportation, Dept of Welfare, and multiple small businesses.
• Services provided included: preparation of requirements specifications and statements of work development and implementation of policies, programs and operating procedures specification, procurement, configuration and implementation of computers and computer networks desktop PC, network and communications troubleshooting, maintenance and support, development and implementation of custom software applications to enhance business work flow.

Served as a civilian employee in a variety of specialized positions, including:

• Program Manager for the Base Energy Conservation Program.
• Project Engineer for development of the base wide Electrical Load Shedding Plan.
• Project Engineer responsible for analysis and design of a base wide steam metering system.
• Project Engineer for preparation of in-house mechanical project designs, specifications and cost estimates, and design criteria for A/E firms.
• Chief of Civil Engineering Resources and Requirements Division - supervised 27 people responsible for processing, scheduling, and managing hundreds of job orders and work orders per month.
• Chief of Civil Engineering Plans and Programs Division - supervised 11 personnel responsible for base comprehensive planning, contract project planning and programming, and oversight of design and execution of the Base Military Construction Program (MCP).
• Industrial Engineer with primary responsibility for facility space planning and allocation for dozens of base organizations. Conducted facility space use surveys, determined facility and infrastructure requirements for new and expanding workload, and collaborated with all base organizations necessary to ensure the space assigned provided an optimal solution for the workload.
• Base Program Manager for design and execution of a five-year $200 million MCP, by which 28 new facilities were constructed. Had primary responsibility for oversight of all aspects of project execution, from concept development through post-construction warranty
• Regularly developed and delivered project presentations and formal reports to the Base Commander and his staff, and composed and prepared relevant correspondence for his signature.