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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Knowledgeable and dedicated customer service professional with extensive experience in electro / mechanical, telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Hardworking Customer Service Representative with 33 years of experience working with customers. Trained in project and time management with extensive knowledge of Automotive and mobile communication and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills

Profit and Loss Management

  • Industry Expertise
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Computer Proficiency
  • Establishing and Maintaining Customer Relationships
  • Hand tools
  • Blueprint Interpretation
  • Component installations
  • Electrical diagnostics
  • Voltage meters
  • Harness building
  • Maintaining budget standards
Work History
02/2014 to Current
Owner, Comms Mobile Solutions LLC Agiliti Health Bangor, ME,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Trained and motivated 4 employees to perform daily business functions, including repair and Electro-mechanical.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Input income and expense details into Express Invoicing to track business finances and address variances.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues
  • Inspected completed power distribution panels and wire pathways for functionality and quality, alerting supervisors of repeat issues and seeking out root causes
09/1999 to 02/2014
Customer service Technician L-3 Communication City, STATE,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in telecommunications, mechanical and electrical systems. with extensive travel throughout the United States and the world
  • Worked directly with high ranking officials with Homeland defense, Homeland security, Military and local agencies.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Contributed to annual business sales of $8 million per year. in customer service alone
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Recorded actions taken, issues resolved and information to effectively manage customer accounts.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution.
  • Discussed and recommended service options with customers and explained costs involved.
  • Produced extensive service reports.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Performed troubleshooting and repair for 12,24 & 48 VDC / 120, 240 & 208 3 phase ower systems
  • Installed equipment, including masts, clamping, bracing, supports, antennas, cabling, and bolting.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
09/1988 to 09/1999
Service Technician/Installer Service Specialist Auto Accessories City, STATE,
  • Installed new Automotive accessories at 30 + new and used car dealers, managed configuration and delivered end user training.
  • Explained upgrades to customers and sales staff resulting in signups for additional services.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions
Education
Expected in 05/1984
High School Diploma:
Worcester Technical High School - Worcester, MA
GPA:

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Resume Overview

School Attended

  • Worcester Technical High School

Job Titles Held:

  • Owner, Comms Mobile Solutions LLC
  • Customer service Technician
  • Service Technician/Installer Service Specialist

Degrees

  • High School Diploma

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