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Owner Resume Example

Resume Score: 80%

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S
OWNER
Summary

Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Statement issuing
  • Audit procedures
  • General ledger
  • Bill processing
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Process improvements
  • Accurate cash handling
  • Inventory management
  • Customer service
  • Team leadership
  • Outstanding communication skills
  • Retail inventory management
  • Staff training and development
  • Reliable
  • Team-oriented
  • Sales professional
  • Risk management
  • Program implementation
Experience
Owner
Austin, TX
Kymco Inc. Elite Towing And Recovery/Dec 2007 to Jan 2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Led startup and opening of Towing business and provided business development, creation of operational procedures and workflow planning.
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Honed sales pitches and presentations to create committed base of clientele.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Implemented site safety programs in accordance with contract requirements and applicable regulations.
  • Monitored individual team member performance results and engaged in timely coaching sessions.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Supervised performance of 37 workers, with goals of improving productivity, efficiency and cost savings.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Presented products at events and tradeshows to increase brand awareness.
  • Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices.
  • Conducted site pre-inspections and coordinated post-construction audits.
Repossession Agent
Austin, TX
About Town Towing /Aug 2002 to Dec 2007
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Oversaw disputes resolution and reconciliation for 350 client accounts.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 1-300 invoices monthly.
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
Repossession Agent
Kenvil, NJ
Specialized Recovery/Mar 1998 to Apr 2002
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
Store Manager
Roxbury, NJ
Deb Shops/Jul 1990 to Sep 1998

Processed shipments and maintained stock shelf organization.

  • Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Hired, trained and managed team of 40 associates, including evaluating performance and enforcing disciplinary actions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Oversaw inventory management to minimize waste.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Supported management in exceeding customer service and quality standards.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Contributed to merchandising ideas at team sales meetings.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Maintained daily record of all transactions.
  • Trained all new assistant managers and associatess on store security, monetary procedures and customer service expectations.
Education and Training
State License: CosmetologyJoe Paterno Beauty CollegeDover, NJ
EMT-D: Field MedicNJ EMT AcademyMorristown, NJ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Kymco Inc. Elite Towing And Recovery
  • About Town Towing
  • Specialized Recovery
  • Deb Shops

School Attended

  • Joe Paterno Beauty College
  • NJ EMT Academy

Job Titles Held:

  • Owner
  • Repossession Agent
  • Store Manager

Degrees

  • State License : Cosmetology
    EMT-D : Field Medic

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