Owner Resume Example

• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Oversaw disputes resolution and reconciliation for 350 client accounts.
• Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 1-300 invoices monthly.
• Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.

• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.

Processed shipments and maintained stock shelf organization.

• Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
• Hired, trained and managed team of 40 associates, including evaluating performance and enforcing disciplinary actions.
• Assessed, optimized and elevated operations to target current and expected demands.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
• Secured store perimeter and enforced procedures to minimize losses and protect store assets.
• Oversaw inventory management with cycle counts, audits and shrinkage control.
• Minimized financial discrepancies by accurately controlling monthly operations budget.
• Updated store pricing, signage and merchandising based on current promotions.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
• Oversaw inventory management to minimize waste.
• Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Oversaw inventory tracking, management and physical inventory counts.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Assumed positions of associate and assistant manager before promotion to store manager.
• Supported management in exceeding customer service and quality standards.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Contributed to merchandising ideas at team sales meetings.
• Fostered healthy team environments to promote collaboration and boost productivity.
• Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
• Maintained daily record of all transactions.
• Trained all new assistant managers and associatess on store security, monetary procedures and customer service expectations.