Owner, Bookkeeper, Bartender, Hostess, Waitress, Resume Example Self, Pop Shoppe Diner

OWNER, BOOKKEEPER, BARTENDER, HOSTESS, WAITRESS,

Professional Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Talented leader offering over 30 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Hardworking restaurant management professional with a good business sense, exceptional customer relations skills and a motivational leadership style. Detail-oriented and thorough with a solid history of keeping businesses financial viable. Offering 30 years of related experience. Efficient Manager with over 25 years of experience in High end and table side service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.

Work History

Self, Pop Shoppe Diner- Owner, Bookkeeper, Bartender, Hostess, Waitress,
Lewiston, ME12/2004 - 03/2019

Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Enhanced operational efficiency and productivity by managing budgets, accounts and [Task].
Established, optimized and enforced business policies to maintain consistency and high-quality standards across [Industry] operations.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Supported servers, food runners and bussers with keeping dining area ready for every guest.

Sears Store- Clerk, Jewelry Associate
Lewiston, ME09/1999 - 03/2005

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Replenished merchandise from inventory during downtime when stock became low.
Answered questions about store policies and concerns to support positive customer experiences.
Provided exceptional customer service through informative knowledge of high quality purchases.
Accommodated customers by recommending bridal jewelry suited to individual tastes and budgets.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Recorded all customer data to assist in building rapport and personalizing future development opportunities.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Explained features of diamonds and sapphires to customers and showed samples of completed gemstone pieces.
Completed store opening and closing procedures as per company guidelines.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Completed all daily activities for store opening including Removing jewelry from safe and correctly placing in cases, and returning jewelry to safe at the end of the day.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Provided excellent customer service to exceed customer expectations.

Harraseeket Inn- Banquet Manager
Freeport, ME02/1997 - 09/1997

Liaised with catering department about event changes and implemented requested adjustments.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Performed cost-benefit analysis for corporate and social events.
Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Delegated tasks to staff members to maximize production under tight deadlines.
Provided exceptional service to guests by immediately addressing needs and requests.
Interpreted instructions to schedule and set up events to client specifications.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.

As It Should Be (Italian Restaurant)- Owner/Operator
Brunswick, ME09/1986 - 08/1996

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Enhanced operational efficiency and productivity by managing budgets, accounts and inventory.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Consulted with customers to assess needs and propose optimal food quality solutions.
Input income and expense details into data sheets to track business finances and address variances.
Managed [Number] employees by supervising daily tasks.

Skills

Responsible Alcohol Service
Ordering Bar Supplies
Liquor, Beer and Wine
Ordering Procedures
Food Running
High-Volume Dining
Interactive Communication Skills
Service Prioritization
Point of Sale Knowledge
Wine Service

Recordkeeping
Strategic Planning
Review of contracts
Business development and planning
Direct sales
Coaching and mentoring
Sales and Marketing
Budgeting
Team management
Project organization

Education

Lewiston High SchoolLewiston, MEHigh School Diploma

Broward Community CollegePompano Bch., FloridaGED

Continuing education in Business

Certifications

ServSafe
Salesforce

Resume Overview

Companies Worked For:

Self, Pop Shoppe Diner
Sears Store
Harraseeket Inn
As It Should Be (Italian Restaurant)

School Attended

Lewiston High School
Broward Community College

Job Titles Held:

Owner, Bookkeeper, Bartender, Hostess, Waitress,
Clerk, Jewelry Associate
Banquet Manager
Owner/Operator

Degrees

High School Diploma
GED

Owner, Bookkeeper, Bartender, Hostess, Waitress, Resume Example

Resume Score: 80%

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