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Jessica
Claire
resumesample@example.com
,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I am a highly motivated and passionate leader with a strong mental health background. With professional training in Human Development and Counseling, I am able to understand and respond to the challenges presented by diverse populations.

Education
Tennessee State University Nashville, TN Expected in December, 2001 Bachelor of Science : Psychology - GPA :
Vanderbilt University's Peabody College Nashville, TN Expected in May, 2007 Master of Education : Human Development and Counseling - GPA :
Skills
  • Strong verbal communication.
  • Able to effectively prioritize and complete multiple tasks with excellent attention to detail.
  • Ability to conduct effective trainings, workshops, and meetings with very diverse groups of people.
  • Highly motivated and capable of being a self-starter.
  • Capable of providing proactive leadership that engages all stakeholders in the delivery of programs and services to help students achieve success in school.
  • Able to prepare and maintain accurate records; planning and managing projects; and using pertinent software applications pertinent to school counseling role.
  • Proficient in Microsoft Word, Powerpoint, and Excel.
  • Skilled in using various social media platforms (Facebook, Instagram, Twitter, etc.)
  • Capable of using various test assessment instruments to evaluate and monitor student academic performance.
  • Have an understanding of postsecondary planning and the college application process.
Work History
Kroger - Owner
Aspen, CO, 10/2013 - Current
  • Manage staff records and documentation needed for employment.
  • Hire, train and guide store employees in delivering excellent customer service.
  • Assign rules and responsibilities to employees for operational effectiveness.
  • Develop action plans for the team to meet operational and organizational objectives.
  • Adhere to employee wage and hourly laws.
  • Manage all bookkeeping and payroll accounts.
  • Ensure the cafe is maintained according to the Metro Department of Health and the Tennessee Department of Agriculture  sanitation and cleaning standards.
  • Obtain customer feedback and make appropriate business decisions or changes to meet customer needs.
  • Monitor and manage cafe staff by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance.
  • Identify and address issues in store performance.
  • Develop strategic and operational plans for managing execution and measuring results of store.
  • Schedule regular management meetings to discuss  development opportunities and other pertinent matters.
  • Communicate clearly with all employees to ensure effective store operations.
  • Maintain clean, safe and inviting store environment for customers.
Williamson County Schools - Professional High School Counselor
City, STATE, 09/2006 - 07/2013
  • Made sure all students were in the appropriate classes to meet Tennessee graduation requirements.
  • Monitored students grades and schedules to ensure proper class placement each academic year.
  • Conducted learning style assessment to help students understand how they learn best.
  • Facilitated classroom guidance lessons on postsecondary planning, study skills, and career development.
  • Identified and helped implement internal/external supports and resources for students identified as being at-risk.
  • Coordinated with teachers, administrators, resource specialists and/or community (e.g.
  • service clubs, courts, child protective services, etc.) for the purpose of providing/receiving requested information and/or making recommendations.
  • Counseled students, parents, and guardians for the purpose of enhancing student success, academically, socially, and emotionally, in the school environment.
  • Monitor students' progress for the purpose of identifying issues and taking appropriate action for increasing their academic achievements.
  • Help students with the process of applying for college by assisting with college applications, letters of recommendations, transcripts, and obtaining scholarships.
  • Assist students in understanding their choices for post secondary education and career training.
  • Participated in weekly departmental meeting with other counselors to ensure our guidance program was meeting the goals and expectations set forth by the county office.
  • Developed and implemented school wide programming that addressed the needs of the diverse populations represented at the school.
  • Worked closely with school administrators and school psychologist to develop behavioral and academic plans for students with disciplinary and academic problems.
  • Served as the school's test coordinator for the End of Course (EOC) state mandated tests.
  • Held freshman parent meetings to discuss graduation requirements and the four year plan for students entering high school.
Vanderbilt University - Vanderbilt University - Hot Math Tutor
, STATE, 09/2006 - 09/2006
  • Used scripts from a research based tutorial program to teach elementary school students with disabilities how to work math problems.
  • Taught students the rules for solving the four main categories of problems highlighted in the program.
  • Used problem solving techniques to help students transfer math skills to new information.
  • Used data analysis to track each student's academic growth and performance.
  • Identified individual student weaknesses and then offered teachers and support staff ways to provide remediation in those areas.
United Neighborhood Health Services - Community HealthCorps Program Coordinator
City, STATE, 10/2005 - 09/2006
  • Developed, monitored, and supervised the activities of Community HealthCorps members.
  • Ensured all members received job placement and training while serving in the Community HealthCorp program.
  • Made sure all members were supervised and evaluated by healthcare staff on a monthly, quarterly, or annual basis.
  • Communicated and interacted regularly with National Staff, Site Supervisors, Community HealthCorps Members/Alumni, FQHC Leadership, other Community HealthCorps Program Coordinators, and other local AmeriCorps programs.
  • Participated in trainings via annual conferences, monthly webinars, workgroups, and weekly newsletters.
  • Coordinated activities of the program, ensuring optimum efficiency and compliance with all standards of the National Program.
  • Promoted programmatic accomplishments and impact by disseminating materials to members of the healthcare community, program sponsors, organizational partners, and community leaders.
  • Managed all programmatic duties including, but not limited to, eligibility verification of all HealthCorp members, timesheet review and approval, management of member records, training development and oversight, performance measurement tracking, financial reimbursement reports, enrollment and exiting of Members in various databases, and conducting an orientation for all new Members and associated staff working within the confines of the Community Healthcorp grant.
Work History
The Post East, LLC - Owner
Nashville, TN 10/2013 - Current
  • Ensure that the business operates according to the Metro Health Department and the Tennessee Department of Agriculture standards.
  • Manage staff records and documentation needed for employment.
  • Hire, train and guide store employees in delivering excellent customer service.
  • Assign rules and responsibilities to employees for operational effectiveness.
  • Develop action plans for the team to meet operational and organizational objectives.
  • Adhere to employee wage and hourly laws.
  • Manage all bookkeeping and payroll accounts.
  • Ensure that store in maintained according to sanitation and cleaning standards.
  • Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
  • Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance.
  • Identify and address issues in store performance.
  • Develop strategic and operational plans for managing execution and measuring results of store.
  • Schedule regular management meetings to discuss about business development opportunities and any issues.
  • Communicate clearly with all employees to ensure effective store operations.
  • Maintain store environment clean, safe and inviting for customers.
Williamson County Schools - Professional High School Counselor
Franklin, TN 09/2006 - 07/2013
  • Made sure all students were in the appropriate classes to meet Tennessee graduation requirements.
  • Monitored students grades and schedules to ensure proper class placement each academic year.
  • Conducted learning style assessment to help students understand how they learn best.
  • Facilitated classroom guidance lessons on postsecondary planning, study skills, and career development.
  • Identified and helped implement internal/external supports and resources for students identified as being at-risk.
  • Coordinated with teachers, administrators, resource specialists and/or community (e.g.
  • service clubs, courts, child protective services, etc.) for the purpose of providing/receiving requested information and/or making recommendations.
  • Counseled students, parents, and guardians for the purpose of enhancing student success, academically, socially, and emotionally, in the school environment.
  • Monitor students' progress for the purpose of identifying issues and taking appropriate action for increasing their academic achievements.
  • Help students with the process of applying for college by assisting with college applications, letters of recommendations, transcripts, and obtaining scholarships.
  • Assist students in understanding their choices for post secondary education and career training.
  • Participated in weekly departmental meeting with other counselors to ensure our guidance program was meeting the goals and expectations set forth by the county office.
  • Developed and implemented school wide programming that addressed the needs of the diverse populations represented at the school.
  • Worked closely with school administrators and school psychologist to develop behavioral and academic plans for students with disciplinary and academic problems.
  • Served as the school's test coordinator for the End of Course (EOC) state mandated tests.
  • Held freshman parent meetings to discuss graduation requirements and the four year plan for students entering high school.
Vanderbilt University - Vanderbilt University - Hot Math Tutor
, TN 09/2006 - 09/2006
  • Used scripts from a research based tutorial program to teach elementary school students with disabilities how to work math problems.
  • Taught students the rules for solving the four main categories of problems highlighted in the program.
  • Used problem solving techniques to help students transfer math skills to new information.
  • Used data analysis to track each student's academic growth and performance.
  • Identified individual student weaknesses and then offered teachers and support staff ways to provide remediation in those areas.
United Neighborhood Health Services - Community HealthCorps Program Coordinator
Nashville, TN 10/2005 - 09/2006
  • Developed, monitored, and supervised the activities of Community HealthCorps members.
  • Ensured all members received job placement and training while serving in the Community HealthCorp program.
  • Made sure all members were supervised and evaluated by healthcare staff on a monthly, quarterly, or annual basis.
  • Communicated and interacted regularly with National Staff, Site Supervisors, Community HealthCorps Members/Alumni, FQHC Leadership, other Community HealthCorps Program Coordinators, and other local AmeriCorps programs.
  • Participated in trainings via annual conferences, monthly webinars, workgroups, and weekly newsletters.
  • Coordinated activities of the program, ensuring optimum efficiency and compliance with all standards of the National Program.
  • Promoted programmatic accomplishments and impact by disseminating materials to members of the healthcare community, program sponsors, organizational partners, and community leaders.
  • Managed all programmatic duties including, but not limited to, eligibility verification of all HealthCorp members, timesheet review and approval, management of member records, training development and oversight, performance measurement tracking, financial reimbursement reports, enrollment and exiting of Members in various databases, and conducting an orientation for all new Members and associated staff working within the confines of the Community Healthcorp grant.
Skills
  • Microsoft Word, Powerpoint, and Excel.
  • Academic, attention to detail, bookkeeping, business development, conferences, counseling, excellent customer service, data analysis, databases, delivery, documentation, financial, forth, Leadership, letters, managing, materials, math, meetings, Excel, office, Powerpoint, Windows, Microsoft Word, newsletters, organizational, payroll, problem solving, Programming, progress, receiving, research, self-starter, scripts, social media platforms, strategic, training development, verbal communication, workshops
  • Accomplishments
    • 2008 - Developed Williamson County Schools first International Festival
    • 2008 - 2013  - Sponsored Ravenwood High School's Windows on the World Multi-Cultural Program
    • 2009 - Awarded ING's Unsung Heroes Grant for Windows on the World school-wide programming
    • 2009 - Started Ravenwood High School's Great Day of Service for Seniors 
    • 2009 -2010 - Received Williamson County School's Shining Apple Award for outstanding Teacher Volunteer
    • 2010 - Received Ravenwood High School's Red Feather Principal Award for outstanding service
    • 2010 - Served as a mentor for the Leukemia Lymphoma's Team in Training Lake Tahoe bike ride
    • 2010 - 2013 - Faculty Advisor and Coordinator for Freshman Mentor Program
    • 2015 - Joined the East Nashville Chamber of Commerce Advisory Council
    • 2016 - Appointed to the Metro Tourism and Convention Commission 
    • 2016 - Participated in the the Nashville Chamber of Commerce's Inaugural ScaleUP business program
    • 2017 - Participated in the Nashville Chamber of Commerce's Inaugural Leadership Connect business leader training program
    •  2019 - Appointed to Studio Bank's Founders Advisory Board

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    Resume Overview

    School Attended

    • Tennessee State University
    • Vanderbilt University's Peabody College

    Job Titles Held:

    • Owner
    • Professional High School Counselor
    • Hot Math Tutor
    • Community HealthCorps Program Coordinator

    Degrees

    • Bachelor of Science
    • Master of Education

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