owner resume example with 6+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Highly motivated professional with multiple years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with four years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Accomplished Owner offering four years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
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Experience
01/2020 to Current
Owner Great Expressions Dental Centers – Conyers, GA,
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
08/2018 to 04/2020
Intake Analyst Alvarez & Marsal – Philadelphia, PA,
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Updated patient information on computer system to maintain billing accuracy.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Established and maintained correspondence systems to manage information requests and distribution.
- Maintained positive working relationship with fellow staff and management.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Informed applicants of other agencies providing useful or related assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
04/2017 to 08/2018
Customer Service Representative Old Second Bancorp, Inc. – Ottawa, IL,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
06/2016 to 02/2017
Staffing Coordinator Hca – Muskogee, OK,
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Maintained availability of professional talent needed to meet business objectives.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Provided support during new employee interviews and orientations.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Scheduled or conducted new employee orientations.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Education and Training
Expected in 06/2014 to
High School Diploma:
Brookville High School - Lynchburg, VA,
Brookville High School - Lynchburg, VA,
- 2010-2014 - Honor Roll
- 2010-2014 - Dean's List
- 3.9 GPA
- Captain for cheerleading team, 2010 to 2014
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Resume Overview
School Attended
- Brookville High School
Job Titles Held:
- Owner
- Intake Analyst
- Customer Service Representative
- Staffing Coordinator
Degrees
- High School Diploma
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