owner assisted living manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To seek and maintain full time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills. Focused individual dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

  • Project Management Software
  • Progress Monitoring and Goal Attainment
  • Fitness Evaluations
  • Creative Problem Solving
  • Communication and Interpersonal Connection
  • Customer Service
  • CPR Certified
  • Data Gathering and Analysis
  • Time Management
  • First Aid Certified
Work History
Owner/Assisted Living Manager, 08/2003 to 04/2021
Signify Health Inc.Oklahoma, PA,
  • Discussed medical histories with patients in effort to provide most effective care treatment.
  • Managed application processes for facility certifications with updated nursing, med tech programs & recertification.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Defined testing protocols, quality assurance initiatives and group home policies and procedures.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Direct day-to-day administrative and operational functions for 5-bed facility.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Organized and facilitated 2 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed policies and procedures for effective pharmacy management.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Site Director, 08/2001 to 08/2003
Chenega CorporationSpringfield, MO,
  • Facilitated effective communication between teachers and students.
  • Recruited and hired top-quality staff to fill important positions.
  • Supervised contractor work processes and adherence to project schedule.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Performed continuous evaluations of employees & students successes and failures, and implemented improvement plans.
  • Maintained records and logs of work performed and materials and equipment used.
  • Oversaw all daily office operations and computer equipment maintenance.
  • Built and maintained vendor relationships, serving as main liaison for gaining building access.
  • Established employee work schedules to properly staff departments for each shift.
  • Resolved issues between employees and clients using company policies.
  • Facilitated change management activities for department and staff of 40 individuals.
Contract Manager, 08/1995 to 08/2001
Worldwide Educational ServicesCity, STATE,
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Oversee employees and coordinating resources and setting schedules.
  • Managed, supervised and controlled execution of contracts.
  • Interpreted contract terms and coordinated solutions to resolve disputes between clients and service providers.
  • Trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
  • Compiled required documentation to keep contracts compliant with State & County requirements.
  • Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
  • Maintained Microsoft Office database for with contract, vendor and customer information.
  • Negotiated and administered leasing and service contracts for building and computers usage.
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
African AmJessican Studies: Biology/African AmJessican Study, Expected in to Stockton State University - Pomona, NJ,
Bachelor of Arts: Psychology, Expected in to Rutgers, The State University of New Jersey - Newark, NJ,
: Biological And Physical Sciences, Expected in to Essex - Newark, NJ
: Nursing, Expected in to Prince George's Community College - Upper Marlboro, MD

Medical Board of Nursing

  • Medication Technician
  • CPR & First Aid certified
  • CPT - Certified Personal Trainer
  • Microsoft Suite Certified
  • Certified Insurance Agent

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Resume Overview

School Attended

  • Stockton State University
  • Rutgers, The State University of New Jersey
  • Essex
  • Prince George's Community College

Job Titles Held:

  • Owner/Assisted Living Manager
  • Site Director
  • Contract Manager


  • African AmJessican Studies
  • Bachelor of Arts

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