owner and property manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Highly-skilled and dedicated operations professional with 22 years of experience in property management for vacation and healthcare facilities. Proven track record of successfully coordinating teams of employees and implementing streamlined policies and procedures to create optimized customer experiences. Incredibly detail-oriented, responsive and organized.

  • Property management
  • Strategic planning
  • Policies and procedures
  • Staff management
  • Operations management
  • Schedule optimization
  • Professional and customer-tailored verbal and written communication
  • Interior design
  • Code Compliance
  • Client Relations Skills
  • Approachable and Outgoing
Work History
Owner and Property Manager, 11/2017 to Current
Thrivent Financial For LutheransMobile, AL,
  • Oversees year round vacation property with Superhost status
  • Handled over 500 bookings with concierge service, customer service requests and guest communication
  • Created a pricing strategy with regular checkpoints to remain competitive in the market and maximize profits
  • Develop and execute plans to achieve 85% occupancy rate and prioritize longer term stays
  • Coordinate maintenance and cleaning crew during changeovers and mediate between guest and Airbnb mediation team when issues arise
  • Maintain all legal paperwork including permits, insurance policies and all necessary County, City and Airbnb compliance requirements
  • Source and approve all purchases such as supplies, appliances, furniture, fixtures and fittings and any ongoing maintenance and renovations
  • Manage and record all financial documentation (taxes, revenue, expenses) and payroll.
Director of Administrative Service, 06/2012 to 08/2021
MerrickDecatur, GA,
  • Oversee 10-bed Congregate Living Health Facility
  • Manage 38 direct reports including nurses, nursing assistants, cooks, cleaners and consultants while supplying ongoing mentorship and professional development
  • Develop and coordinate schedules for all staff (RNs, CNAs, Cooks and Cleaners) based on operational needs to maintain necessary staffing 24/7, 365 days per year
  • Maintain and update all policies and procedures according to local, county, state and federal regulations to maintain compliance with HIPAA, patients, visitors, benefits administration and general liability
  • Audit and track facility quality assurance, equipment purchases and contracts with vendors to ensure efficiency within overall budget and day to day operations
  • Point of Contact at Facility for California Department of Public Health for infectious disease mitigation during COVID-19 Pandemic
  • Led admission process for over 1,000 clients and provided customer service for special patient and family requests for items and services to ensure the highest level of care and satisfaction
  • Maintain current and 10 year historical health records for the facility and all of its patients
  • Created schedule and feedback loops for facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents.
Office Assistant, 01/2009 to 06/2012
Access TLC HealthcareCity, STATE,
  • Established new processes for maintaining up-to-date information in the company electronic medical record software
  • Organized and readied Quality Assurance reports compiled from Excel for submission to Interdisciplinary team for Quarterly Team Meetings
  • Supported management team on special assignments, including Volunteer Program,
  • Bereavement Program, Quality Assurance Team and maintaining Policy and Procedure Updates
  • Communicated with patients, families, and healthcare professionals to coordinate visits and maintain eligibility in Home Health agency
  • Produced high-quality documents, spreadsheets and presentations for internal and customer- facing needs.
Interior Designer, 12/1999 to 01/2009
Self EmployedCity, STATE,
  • Developed space planning concepts, color palette selections and textile presentations that met client's budget considerations for furniture and furnishings
  • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products
  • Led interior design across conceptual, schematic, design development and construction document phases for clients and their vendors
  • Created project feasibility studies and design deliverables based on material costs and sourcing requirements that tied into clients overall vision
  • Cross coordinated across clients, job sites and consultant offices to support project and business needs while remaining on-brand with client's strategy
  • Collaborated with vendors to align style consistency with an emphasis on customer aesthetic preferences.
Diploma: , Expected in to St. Aldate's Business School - Oxford,
Certificate of Culinary Arts: , Expected in to Le Cordon Bleu College of Culinary Arts - London,
Certificate in Interior Design: , Expected in to Learning Tree University - Thousand Oaks,

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Resume Overview

School Attended

  • St. Aldate's Business School
  • Le Cordon Bleu College of Culinary Arts
  • Learning Tree University

Job Titles Held:

  • Owner and Property Manager
  • Director of Administrative Service
  • Office Assistant
  • Interior Designer


  • Diploma
  • Certificate of Culinary Arts
  • Certificate in Interior Design

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