owner and general manager resume example with 20+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
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Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 10+ years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Seasoned Small Business Owner with 10+ years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Knowledgeable manager with over 10+ years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Hardworking and reliable manager with strong ability in multi tasking. Offering results and stability. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level manager position to help launch career while achieving company goals.
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The Hertz Corporation – San Rafael, CA
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Hosted special events to boost brand awareness and increase community engagement.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Kept up-to-date on regulatory changes affecting business operations.
- Conferred with customers to understand needs and finalize purchase orders.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
Bentley Systems, Inc. – Detroit, MI
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
GrubHub – City, STATE
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Collaborated with sales team to collectively drive growth and market share.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
Chicago University - Chicago
- 1999 - Honor Roll
- Barack Obama Scholarship Recipient
- Participated in extra-curricular activities
- Member of Alpha sorority, 1998
- Captain of Soccer team
- Certified Caterer company owner and CEO, Veggie inc - 2017
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Resume Overview
School Attended
- Chicago University
Job Titles Held:
- Owner and General Manager
- Customer Service Manager
- Account Manager
Degrees
- MBA
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