Owner and Director of Operation Resume Example

• Florida, GA, AL, MS, NC, SC, VA, KS, and Minnesota Supervised 75 entities with 112 stores across multiple states.
• Defined project deliverables and monitored status of tasks.
• Drafted action plans and led meetings with department executives to review project status and proposed changes.
• Delivered status reports to stakeholders for budgeting and planning purposes.
• Collaborated with cross-functional teams to draft project schedules and plans.
• Monitored team progress and enforced deadlines.
• Developed Slide Show and other forms of media to present project progress to the executive team.
• Partnered with Owners and Marketing team to address Menu Changes and Special limited menu Concerns.
• Updated Work plans and Progress Results with Owners and Executive team and offered recommendation for improvements and growth status for each entity.

• Pilot the multi-branding initiatives by developing and collaborating with the training team to improve the new co-branded training materials.
• Support existing business partners in the launching of their second concepts to their existing brand.
• Lead and execute "Leading Multi-concept Restaurant" course, on how to establish and implement the skill sets to run two concepts as one.
• Pioneered new store opening budge.
• Worked with engineering team on designing the best fit to cost by improving efficiency and team productivity production line.

• Supervised nine stores within central Florida.
• Coordinated and opened eleven new stores.
• Work with vendors to manage repair and maintenance.
• Ensure employee development by developing a team bench plan for each store.
• Partner with GMs to go over weekly out of the box meeting to review progress.
• Hold monthly Business review to go over Profit and loss statements.
• Set and break through sales and profit plans.
• Validated Payroll, inventory and daily cash management.
• Helped financial team on planning Annual operating budget for each Store.
• Hiring, recruiting and helped staffing leaders in open house settings.
• Create a recognition culture and reward system within the area to improve moral and team work performance.
• Helped Grow more than 6 RGMs and three Area Managers in three years.

• Helped train all new managers and new owners during on their on-boarding process.
• Support area manager with other stores by implementing the training and enhancing the training culture in the stores.
• Roll new products within Each DMA.
• Maximize sales and profit through managing the middle of the P&L and improving overall guest experience.
• Formulated a growth map system to develop managers in the market.
• Lead a realistic Job performance to show case reality of business to all new prospect managers.
• Pioneered a speed with service systems to help improve transactions (thru put) to maximize sales per hour.
• Conduct weekly inventory of the business and report results to Area Manager.

• Supervised all food and beverage events and activities within the complex.
• Responsible for hiring, training and P&L responsibility for each concept (Cuban food.and café, Mexican concepts, Deli concept, Sports Bar and beer concepts, along with.
• Managed all food and Beverage events on the street.

Conduct Business to Customer Point of Sales to sell Life insurance and annuities.