owner and clinical director resume example with 12+ years of experience
Licensed Clinical Social Worker with over 20 years of behavioral health experience within public, government, private, and corporate settings.
Core competencies include extensive knowledge of mental health and wellness, creative problem solving, innovation, communication skills, emotional intelligence, teamwork, adaptability, program development, project management, employee engagement and various computer skills.
- Guest services
- Inventory control procedures
- Merchandising expertise
- Loss prevention
- Cash register operations
- Product promotions
Milwaukee, WI, 2009 - Current
Coordinate day-to-day operations to achieve goals and ensure smooth and efficient functioning to achieve business objectives through financial, clinical and regulatory oversight of the practice.
ā Develop business strategies, formulated budgets and oversaw daily operations to ensure the practice ran smoothly and successfully while also working to expand the business.
ā Monitor and ensure compliance with local and federal regulatory guidelines.
ā Review records and documentation for quality improvement and utilization management.
ā Provide clinical supervision and supported staff development by creating and delivering employee educational materials, courses, and training.
ā Review, analyze, and interpret data to determine the effectiveness of treatment for individual clients and the practice as a whole.
ā Fulfill speaking engagement requests on mental health and business success topics.
ā Create and facilitate personal development coaching programs.
City, STATE, 2016 - 2021
TIAA is a fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmental fields, which contracts with Aetna as its EAP service provider.
Offered enterprise-wide wellness initiatives to 17,000+ US-based and international associates that established physical and psychological health and safety in the workplace. Provided onsite therapy and crisis intervention to TIAAās Charlotte associates addressing a variety of issues such as job-related stress, substance abuse, depression and anxiety.
ā Worked with stakeholders, senior leadership, and human resources to ensure policies and wellness programs align with corporate culture and values, while measuring associate needs, including nimbly identifying shifts and emerging trends then graduating the program to include evidence based offerings.
ā Designed, implemented, and monitored program efficacy, implementing responsive program alterations and
consistently cross-checking for enterprise strategy and business initiative correlation.
ā Created content and facilitated educational workshops, training and events to address associate overall well-being, performance success, and retention, while remaining within department budget.
ā Recorded, interpreted and presented data based on the services provided.
ā Collaborated with vendors, reward programs, and communication teams to promote and support wellness initiatives.
ā Partnered with Employee Relations and other HR departments to identify root causes of interpersonal conflicts and performance challenges and find solutions that improve associate experience, and engagement.
ā Maximized utilization and navigation of employee assistance and other wellness services by directly connecting associates and their families with available resources.
City, STATE, 2011 - 2017
Taught undergraduate courses, such as Family Violence, and Clinical Settings, to students within the social work department.
ā Developed and managed course curriculum to ensure social work department and college standards are met.
ā Planned and created lectures, facilitated in-class discussions and assignments by collaborating with colleagues within the department.
ā Adjusted teaching methods and concepts based on changes within the academic and clinical areas of social work.
ā Participated in the reaccreditation of the undergraduate social work program by the Council on Social Work Education.
ā Administer evaluations of student performance based on course deliverables and course rubrics.
ā Provide individual guidance and assistance to students throughout the semester.
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Resume Overview
School Attended
- University of North Carolina At Greensboro
- NC A&T And UNC
Job Titles Held:
- Owner and Clinical Director
- Onsite EAP Counselor/Living Well Team Member
- Adjunct Professor
Degrees
- Bachelor of Arts
- Master of Social Work
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