Owner And Broker Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with 25+ years of experience working with customers. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Customer Service Advocate
  • Administrative
  • Phone Specialist
  • Troubleshooting
  • Insurance Knowledge
  • Customer service and care
  • Client Service
  • Contract negotiations
  • Verbal and written communication
  • Problem-solving skills
  • Customer service abilities
  • Internet savvy
  • Relationship building
  • Time management
  • Customer complaint resolution
  • Report preparation
Work History
08/2008 to Current Owner and Broker Assurance | Greenville, MS,
  • Prepare documents for purchase agreements, closings, leases, and deeds
  • Accompany buyers in visiting potential purchases and inspections
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction
  • Investigated resources of potential buyers to determine ability to pay expected costs
  • Arranged sales between buyers and sellers, acting as representative for both buyer and seller clients
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
  • Research Real Estate Market thoroughly and keep up-to-date on latest trends in marketplace
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
  • Closed a average of 25 transactions per year
07/2018 to 03/2020 Customer Care Advocate Anheuser-Busch Inbev | Houston, TX,
  • Answering inbound customer and job-seeker calls.
  • Handle and process all basic support inquiries.
  • Perform troubleshooting for site issues and functionality.
  • Listen and facilitate product feedback and suggestions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of 30-40 calls and 50 emails per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained up-to-date knowledge of product and service changes.
  • Effective liaison between customers and internal departments.
  • Resolved issues over phone with customers daily.
  • Promoted available products and services to customers during service and account management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Scored in top 10% of employees for successful customer satisfaction.
09/2014 to 11/2018 Office Manager Cardinal Health | Arcadia, CA,
  • Responsible for all quality control throughout Special Financing department and ensuring all customer files are done correctly and accurately
  • Handled incoming business and client requests for information
  • Specialize in funding and escalations
  • Assist supervisory staff with any of their administrative needs on a day to day basis
  • Mange employees on training procedures and protocol within the department
  • Received, screened and routed incoming calls
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Enhanced productivity of Fiance Mangers and Loan Officers with expert administrative support
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
12/2008 to 06/2012 Customer Service Representative Progressive Insurance | City, STATE,
  • Work with customers over the phone to go over policy details and their current coverage
  • Licensed in all 50 states Make any changes or apply any applicable discounts to customer’s policies on an annual basis
  • Organize information regarding client’s policies that request to cancel their policy and work with them to see if there are other options with Progressive to retain them as clients
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Regularly exceeded daily sales and product add-on quotas
Expected in 12/2022 High School Diploma | Business Management Maricopa Community Colleges - Mesa Community College, Mesa, AZ GPA:
  • Microsoft Office Products CRM for Real Estate and MLS.

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Resume Overview

School Attended
  • Maricopa Community Colleges - Mesa Community College
Job Titles Held:
  • Owner and Broker
  • Customer Care Advocate
  • Office Manager
  • Customer Service Representative
  • High School Diploma