Owner/Agent Resume Example Abm - Muskegon, Michigan

OWNER/AGENT

Summary

Entrepreneurial Leader with over 10 years of experience and solid history of Employee and Business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Held many positions to understand the working from top to bottom. I was taught to teach and ask someone else you must know and have done what your asking. I am a Treasurer on the board of Directors for a local non profit, along with a youth pastor. I want to help my communities and you'll find no bigger car nerd. The only reason I am even thinking about leaving my business is to work for Tesla would be a dream come true.

Skills

Marketing tactics
Labor relations
Life cycle project management
Recruiting and hiring
Strategic planning
Product branding
Customer relations
Bidding processes

Employee development
Staff training and development
Sales leadership
Talent development
Cost reduction
Profit and loss analysis
Territory and account oversight

Experience

Owner/Agent
Marcellus , NYAbm/Jul 2020 to Current

Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed hiring and training of new department managers to drive organizational improvements.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Led startup and opening of Insurance business and provided business development, creation of operational procedures and workflow planning.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
Developed business and marketing plans and prepared monthly financial reports.

Youth Pastor
Asheville , NCRes-Care, Inc./Nov 2015 to Current

Market church programs, ministries, and resources within greater community.
Form, lead, and manage numerous adult small groups.
Lead Youth Ministry, pastoring, teaching, and discipling youth of all ages.
Provide pastoral care for home, hospital bound church members.

Senior Branch Manager
City , STATEPNC/Sep 2018 to Aug 2020

Handled complex customer transactions, problems, or inquiries.
Recruited staff members, lead training workshops, developed training programs.
Networked within communities to ﬁnd and attract new business.
Established and maintained relationships with high level individual and business customers, provided assistance with problems these customers may encounter.
Evaluated performance of staff using company-wide review plan.
Generated leads and improved sales conversions by 134%.
Resolved customer requests promptly, providing courteous services to optimize workflow.
Planned and implemented company initiatives to improve customer service from all departments.
Lead team to top of Customer Service in Northern region.
Help manage and direct 4 other branches in my area. Lead trainings for the managers and teams.
Michigan Military leader for our Military out reach taught banking classes and opportunities within PNC to over 4000 active military members and families.

Branch Manager
City , STATEHuntington National Bank/Oct 2016 to Sep 2018

Managed daily branch operations including deposit accounts, lending production, customer service, and product sales.
Reviewed submitted credit applications for completion and follow up with customers on the process.
Handled complex customer transactions, problems, or inquiries.
Recruited staff members and oversee training programs.
Networked within communities to ﬁnd and attract new business.
Established and maintained relationships with individual or business customers or provided assistance with problems these customers may encounter.
Lead a team 0f 12 to top branch in the region within 9 months

Product Manager/ Portfolio Sales
City , STATEAmerican Athletix/Sep 2013 to Oct 2016

Maintained integrity of general ledger, including the chart of accounts. Grew business bt y 243% in my 3 years here.
Brought in over 45 new school districts.
Analysed monthly balance sheet accounts and made recommendations for corporate reporting.
Trained new employees on all business procedures.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Network within local states to ﬁnd and attract new business.

Manager/Mechanic
City , STATEFirst Class Towing/Jan 2013 to Sep 2013

Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.Negotiate transportation rates or services.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of oﬃce, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and personal requests.
Reviewed and approved material requests and coordinated with Driver's to monitor on-time materials arrival.

Foreman/Owner
City , STATELohman Ranches/Jun 2002 to Oct 2012

Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Communicated positively with employees, demonstrating high company standards and mitigating issues immediately.
Worked with suppliers to maintain material flow during all project phases.
Estimated time, employee needs and material costs for projects.
Negotiated deals for materials with suppliers to stay within budgeted costs.
Led worksite preparation and project planning for smoothly run jobs.

Airman First Class
City , STATEAir Force/Oct 2008 to May 2009

Verified team conformance to safety regulations when working within hazardous areas.
Dorm Chief led team through basic by organizing and developing teams.
Rope Leader in Training liaison between Airman and CO managed and maintained over 400 airman.
Confirmed safe and quick movement of aircraft on flight decks, hangar decks and to various locations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Prioritized and organized tasks to efficiently accomplish service goals.
Performed site evaluations, customer surveys and team audits.

Education and Training

Bachelors: Pastoral Studies, Biblical StudiesFrontier School of the Bible2012City, StateAdditional information Treasurer for the Momentum Center in Grand Haven Head of Extended Grace's Internal Affairs committee. Vice President of Lohman Charities. PNC certiﬁed Woman's Business Advocate. Michigan State Mechanical Licensing. Trained in Business Consulting in regards to farming.

Biblical StudiesCalvary Bible CollegeCity, State

High School DiplomaPierce High SchoolMay 2008City, State

Activities and Honors

Top Branch Manager for Region 2017
Top Senior Branch Manager 2019
Top Military Advisor in company 2019
Biggest initial growth in Insurance 2020
Member Chamber of Commerce 2018-Present

Misc

Top Secret Security Clearance

Licensed Insurance Agent

Licensed Mechanic

Car Fanatic

Entrepreneur

Self Motivated

Dedicated

Leader

Resume Overview

School Attended

Frontier School of the Bible
Calvary Bible College
Pierce High School

Job Titles Held:

Owner/Agent
Youth Pastor
Senior Branch Manager
Branch Manager
Product Manager/ Portfolio Sales
Manager/Mechanic
Foreman/Owner
Airman First Class

Degrees

Bachelors : Pastoral Studies, Biblical Studies
Biblical Studies
High School Diploma

Owner/Agent Resume Example

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