Owner resume example

SedgwickCMS gave me the opportunity to apply my empathic nature in a professional setting, offering our clients compassion along with precision accuracy.

• Intake and resolution of workers' compensation, liability, FMLA, disability and internal theft claims by email and phone.
• Supervision of high-stake, corporate claims which would typically serve as evidential material in a court of law.
• High-paced, multi-tasking utilizing dual monitors for reference and data entry.
• Conforming to needs and attitudes of drastically divergent clientele from hourly employees to military to victims of violent robbery.
• Exceeding per client feedback, accuracy protocols, baseline performance scores and attendance adherence year after year. Honored in the quarterly newsletter for client-initiated commendations.
• Follow-up with client attorney, paralegal, and/or judicial committee on behalf of agency as part of criminal and civic proceedings.
• Worked closely with examiners to determine eligibility or liability.
• Maintained Suspicious Claims Database and prepared reports on a daily basis for examiners.

• I'm including this employer because of the technical training that I received, in hopes that my skills may be applicable in the workforce. SedgwickCMS made an offer for employment on the spot which I could not refuse, my first day taking calls for Alpine. I left on great terms with my trainer, Bobbie Stonskis, and she assured that I would always be eligible for rehire.
• I worked 40 hours per week, 5 days per week, for 90 days during training. Training was referred to as "Tech Camp" or, Alpine Academy and was extremely extensive, intense, and informative experience.
• In 90 days I received an education on all software system components of current PC, Mac, Linux, DOS, iOS and Android systems. Remote troubleshooting and repair using TeamViewer software, HTML, C+, and Python code basics, Networking, Web Design basics and Data Science ("big data and algorithm application") basics, Android application packs (apks) and iOS hard-coded software were covered and tested. I passed training in the top 10% of my class.

• Britthaven is responsible for my work ethic, empathy for patients/clients, and dedication to the core expansion of a business. It was the skills attained here that gave me the confidence to drastically expand my own business. It was with a heavy heart, after 8 years, that I said my goodbyes when the property owner sold to another company.
• Since there is not a brick and mortar reference available, I obtained a written reference from my RN charge nurse, Adrienne Cannella, and her permission to provide her email to a potential employer if needed.
• I began my employment as a Medical Assistant, administering medications to residents and filling in as "charge nurse" when RN's weren't available.
• After 4 years, I began working on an as-needed-basis in the office and learning medical coding with the time-honored "sink or swim" training strategy. This was the Britthaven official training method.
• Implemented new coding procedures that reduced mistakes and simplified processes.
• Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
• Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.