(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation acClaire multiple industries. Offering a 20-year combined background in increasing profits, reducing overhead and waste, conflict resolution, office management, medical coding and billing, nursing and transforming customer service standards through dedication and precision . Experienced in leading and supervising team of seasonal employees.

Results-driven entrepreneurial business owner bringing 15+ years of experience in wholesale acquisition and retail distribution. Focused on boosting team efficiency and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management.

  • Advanced computer skills
  • Personal, casualty and property loss
  • 78 WPM typing speed/100% accuracy
  • Accounting familiarity
  • Business management and development
  • Medical claims coding
  • Insurance claims analysis
  • Medical office administration
  • Direct Patient Care
  • Account management
  • Medical Records Management
  • Microsoft Office Suite
  • Quality Standards
  • Patient reception
  • Transcriptions
Paducah Community College Paducah, KY Expected in 12/2006 Certified Medical Assistant : - GPA :
Marshall County High-school Benton, KY Expected in 11/2005 General Education : General - GPA :
Work History
Swope Health - Owner
Independence, MO, 02/2005 - 03/2020
  • The Bee's Knees is a company that I started with friend and Co-owner, Rebecca Petersen in early 2005.
  • Among the first online distributors to source bulk wholesale foreign markets and use an algorithm that I designed using Microsoft q# software, in order to effectively target the trends happening acClaire the U.S. pertaining to season, region, and demographic income specifications.
  • Oversaw budget planning and administration, accounting functions, purchasing and bi-weekly payroll for seasonal employees.
  • Enhanced operational efficiency and productivity by managing client accounts with constantly shifting needs while eliminating unit overstock. Long-term strategies exceeded baseline projection 12 of 15 years.
  • Created and monitored wholesale promotional approaches to increase sales profit margin 5% quarterly, meeting projections with a 75% average efficiency from 2005 to 2017.
  • This employment entry will overlap with others listed, as it has historically shifted between a supplemental and solitary source of income depending on profit goals and/or need. As of early 2020, we have chosen not to maintain federal status as a small business due to a progressive profit loss from large-scale internet based competition, recent import restrictions, as well as drastic changes with small business tax incentives in governmental policy.
Aaa Northern California, Nevada And Utah Insurance Exchange - Administrative Claims Associate
Pinole, CA, 08/2014 - 12/2017

SedgwickCMS gave me the opportunity to apply my empathic nature in a professional setting, offering our clients compassion along with precision accuracy.

  • Intake and resolution of workers' compensation, liability, FMLA, disability and internal theft claims by email and phone.
  • Supervision of high-stake, corporate claims which would typically serve as evidential material in a court of law.
  • High-paced, multi-tasking utilizing dual monitors for reference and data entry.
  • Conforming to needs and attitudes of drastically divergent clientele from hourly employees to military to victims of violent robbery.
  • Exceeding per client feedback, accuracy protocols, baseline performance scores and attendance adherence year after year. Honored in the quarterly newsletter for client-initiated commendations.
  • Follow-up with client attorney, paralegal, and/or judicial committee on behalf of agency as part of criminal and civic proceedings.
  • Worked closely with examiners to determine eligibility or liability.
  • Maintained Suspicious Claims Database and prepared reports on a daily basis for examiners.
Refresh Mental Health - Technical Support Specialist II
Pineville, NC, 07/2014 - 09/2014
  • I'm including this employer because of the technical training that I received, in hopes that my skills may be applicable in the workforce. SedgwickCMS made an offer for employment on the spot which I could not refuse, my first day taking calls for Alpine. I left on great terms with my trainer, Bobbie Stonskis, and she assured that I would always be eligible for rehire.
  • I worked 40 hours per week, 5 days per week, for 90 days during training. Training was referred to as "Tech Camp" or, Alpine Academy and was extremely extensive, intense, and informative experience.
  • In 90 days I received an education on all software system components of current PC, Mac, Linux, DOS, iOS and Android systems. Remote troubleshooting and repair using TeamViewer software, HTML, C+, and Python code basics, Networking, Web Design basics and Data Science ("big data and algorithm application") basics, Android application packs (apks) and iOS hard-coded software were covered and tested. I passed training in the top 10% of my class.
Britthaven Of Benton - Certified Medical Assistant
City, STATE, 07/2006 - 01/2014
  • Britthaven is responsible for my work ethic, empathy for patients/clients, and dedication to the core expansion of a business. It was the skills attained here that gave me the confidence to drastically expand my own business. It was with a heavy heart, after 8 years, that I said my goodbyes when the property owner sold to another company.
  • Since there is not a brick and mortar reference available, I obtained a written reference from my RN charge nurse, Adrienne Cannella, and her permission to provide her email to a potential employer if needed.
  • I began my employment as a Medical Assistant, administering medications to residents and filling in as "charge nurse" when RN's weren't available.
  • After 4 years, I began working on an as-needed-basis in the office and learning medical coding with the time-honored "sink or swim" training strategy. This was the Britthaven official training method.
  • Implemented new coding procedures that reduced mistakes and simplified processes.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

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School Attended

  • Paducah Community College
  • Marshall County High-school

Job Titles Held:

  • Owner
  • Administrative Claims Associate
  • Technical Support Specialist II
  • Certified Medical Assistant


  • Certified Medical Assistant
  • General Education

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