Customer-oriented, strategic-thinking operations and sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
I'm an highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Recruiting and hiring
Hiring and staffing
Staff training and development
Quality management systems
Program creation and implementation
Owner | 02/2020 - CurrentCompany Name - City, State
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Developed business and marketing plans and prepared monthly financial reports.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Hiring Coordinator | 05/2016 - 11/2019Company Name - City, State
Interviewed new employees and assisted with hiring decision-making.
Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Drove departmental efficiency by organizing comprehensive new hire training and orientation.
Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
Developed organizational filing systems for correspondence, communications, records and reports.
Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Assistant Store Manager | 08/2015 - 06/2017Company Name - City, State
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Oversaw aspects of maintenance, inventory and daily activity management.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Conducted analysis to address productivity and improve employee morale.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Coached and developed store associates through formal and informal interactions.
Education and Training
Truman High School - City,State | High School Diploma06/2012
Wayne State University - City,State | Some College (No Degree)08/2014
Aress Academy - City,State | Certified Nursing AssistantNursing Assistance, 04/2019
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Truman High School
Wayne State University
Job Titles Held:
Assistant Store Manager
Truman High School - City , State | High School Diploma Wayne State University - City , State | Some College (No Degree) Aress Academy - City , State | Certified Nursing Assistant
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