Owner08/1996 － 08/2017Penn Data Services, IncNatrona Heights, PAI performed Sales and Marketing for the first 6 years. I identified key growth opportunities for the business through mailers and telemarketing. Achieved goals and objectives by instituting new processes and standards for inter-office departments. Ensured HIPPA Compliance. Maintained patient privacy and confidential patient information. Completed follow-up on unpaid medical insurance claims for over 50 providers to Medicare, BC/BS, Medicaid and all Commercial health carriers. Verified insurance through Navinet. Also provided claim entry on Alta Point software to all insurance carriers. Typing, scanning, faxing, copying, phone etiquette, customer service skills.
Front End Zone Operations Supervisor10/2013 － 11/2016WalmartNatrona Heights, PAMaintained high customer service standards with our associates and customers and provided the highest customer experience track in our Market. Motivated and stimulated the morale of the associates so that they could perform at peak performance. Communicated via email and huddle meetings to our management team and associates the vital information needed in order to complete daily tasks.
