I am dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Works best in chaotic environments. A quick learner and once knowledge is gained in respect of expectations, responsibilities and boundaries I will gladly take the ownership of the job by the reigns.
Owner08/1996 － 08/2017Penn Data Services, IncNatrona Heights, PAI performed Sales and Marketing for the first 6 years. I identified key growth opportunities for the business through mailers and telemarketing. Achieved goals and objectives by instituting new processes and standards for inter-office departments. Ensured HIPPA Compliance. Maintained patient privacy and confidential patient information. Completed follow-up on unpaid medical insurance claims for over 50 providers to Medicare, BC/BS, Medicaid and all Commercial health carriers. Verified insurance through Navinet. Also provided claim entry on Alta Point software to all insurance carriers. Typing, scanning, faxing, copying, phone etiquette, customer service skills.
Front End Zone Operations Supervisor10/2013 － 11/2016WalmartNatrona Heights, PAMaintained high customer service standards with our associates and customers and provided the highest customer experience track in our Market. Motivated and stimulated the morale of the associates so that they could perform at peak performance. Communicated via email and huddle meetings to our management team and associates the vital information needed in order to complete daily tasks.
Education and Training
1989Associate of Science:New Kensington Commercial - Medical Administrative AssistantNew Kensington, PA, USADictation, Shorthand, Anatomy and Physiology, Typing, Word, Transcription. Achieved Dean's list every grading period.
1985High School Diploma:Highlands High School - Business AdministrativeNatrona Heights, PA, USAStudent body government representative
Coordinated all department functions for a team of 75 plus employees. Promoted to Front End ZOS after 11 months of previous position. Received my promotion due to strong attention to detail, exemplary customer service and a team player attitude
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Companies Worked For:
Penn Data Services, Inc
New Kensington Commercial
Highlands High School
Job Titles Held:
Front End Zone Operations Supervisor
1989 Associate of Science : New Kensington Commercial - Medical Administrative Assistant 1985 High School Diploma : HighlandsHigh School - Business Administrative
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