Hardworking Parcel Assistant with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.
Organized Warehouse worker with 6 years of experience promoting productivity in high-volume warehouse environments. Maintain accurate records of thoroughly executed inventory control activities. Skilled in operating and troubleshooting industrial equipment.
Competent in keeping warehouse operations moving according to schedule by moving, inspecting and shipping materials efficiently. Offering 6 years of experience and strong focus on quality and performance. Background working in cold storage and extreme warehouse environments.
- Facilities maintenance
- Material Safety Data Sheets
- Materials handling and transport
- Pallet jacks
- Microsoft Word
- Warehouse operations
- Dependable and reliable
- Able to lift and carry 50 lbs.
- Data entry experience
- Computer skills
- Friendly, positive attitude
- Problem resolution
- Strong listening talents
Garber, OK, 11/2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Returned all routine and general customer calls in good time.
Lexington, MA, 08/2018 - 08/2021
- Resolved complex customer issues by identifying source of customer's issue and resolving in timely manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed business and marketing plans and prepared monthly financial reports.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Auburn, IN, 11/2019 - 03/2020
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Communicated with internal staff members and management to facilitate timely product flows.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Home City, OK, 03/2012 - 04/2019
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Set goals and operating procedures that maximized employee effectiveness.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
City, STATE, 10/2011 - 11/2012
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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School Attended
- Horn Lake High School
- Northwest Community College
- Delta Technical College
Job Titles Held:
- Unlicensed Customer Service Agent
- Owner
- Auditor
- Warehouse Worker
- Call Center Representative
Degrees
- High School Diploma
- Some College (No Degree)
- Trade
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