, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly motivated and committed entrepreneurial owner with experience and solid history of business success demonstrating strategic planning, problem-solving and team-building abilities with operations built from the ground up with strategic and scalable approaches.
Four years of experience in operations management, business strategy and financial management.
Brings stellar track record in business leadership experience.
Well-oriented to quickly identify and capitalize on emerging opportunities.
Successful at bringing in and training staff to handle customer and business needs.
Motivational, diplomatic and respectful of people from different backgrounds.
Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative employees.
Comfortable working independently as manager and leader and as collaborative team member.
Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Well-educated in managing and improving operations.
Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources.
Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Strategic problem solver and change manager.
Visionary executive who can implement plans that meet current and future needs.
Skills
Credit card payment processing
Business development understanding
Inbound and Outbound Calling
Customer relations
Product organization
Project management abilities
Adaptive team player
High-energy attitude
Technologically savvy
Conflict mediation
Problem-solving abilities
Quality assurance controls
Call Center Operations
Experience
07/2018 to CurrentOwnerKroger | Milwaukie, OR,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
09/2017 to 05/2018CSR Gerber Collision & Glass | Sennett, NY,
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Exceeded company productivity standards on consistent basis.
07/2014 to 08/2017Professional PainterSeaworld Parks | Tampa, FL,
Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
Used plaster, putty and wood filler to fill cracks, holes and gaps in joints prior to painting to promote paint durability.
Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper.
Primed and sealed unfinished wood, plastic and metal surfaces to prepare for additional coats of paint and other finishing substances.
Received work orders from supervisors and clients to determine scope of work, materials needed and other job requirements.
Set up scaffolding and ladders to access elevated surfaces safely, following OSHA and company guidelines for proper equipment usage.
Used power and hand tools safely and effectively.
Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Performed repairs to defects in walls by patching holes and scrapes prior at project start.
Operated airless spray equipment and motorized lifts.
Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
Collaborated with electricians, carpenters and mechanics to complete construction projects.
Refinished household furniture such as desks, chairs, tables and bookcases.
Education and Training
Expected in 06/2016 to to High School Diploma | Taylorsville High School, Taylorsville, UTGPA:
Expected in to to | Salt Lake Community College, Salt Lake City, UTGPA:
Expected in 06/2018 to to Trade | Sub-contractor LicenseContractors School, Salt Lake City, UT, GPA:
Expected in to to Real Estate License | Real EstateStringham School, Murray, UT, GPA:
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