Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Skills
Persuasive communication expertise
Strong lead development skills
Employee mentoring
Strategic outreach
Service-driven sales
Education and Training
Nascar Tire Training CoarseBrunswick, NJ, Expected in 05/2008 ā āCertified Test Driving School : - GPA:
Good Year Learning CentersNew Jersey, Expected in 02/2006 ā āCertified in Products And Service : - GPA:
Edgewood Senior High SchoolAtco, NJ, Expected in 06/1998 ā āHigh School Diploma: - GPA:
Experience
Fedex - Owner Saint Louis, MO, 03/2012 - 04/2021
Contacted insurance providers to verify insurance information and obtain billing authorization.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Processed and sent invoices, adjustments and credit memos to customers.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Investigated and resolved issues to maintain billing accuracy.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Calculated discounts, percentage allocations and credits.
Reviewed and submitted workers' compensation claims.
Revised orders, finalized invoices and created billing logs.
Processed refunds on credit balances to maintain positive account relationships.
Solved issues with well-organized and professional approach.
Contacted customers to obtain and submit payments.
Evaluated accounts for payment compliance and contacted customers.
Verified invoice procedures to validate customer contracts and maintain billing communication.
Obtained prompt payments for open bills by interacting with appropriate parties.
Worked with QuickBooks Online to create and submit large numbers of client invoices each day.
Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
Consistently followed up with customers to determine satisfaction levels.
Efficiently completed material orders, resulting in all projects being completed on time and under budget.
Led training sessions to teach new personnel key job responsibilities.
Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
Offered clear and precise corrective feedback with direction for improvement and next steps.
Praised and encouraged employees by recognizing tasks completed correctly.
Monitored staff completing work activities to further explain instructions and correct performance issues.
Oversaw aspects of maintenance, inventory and daily activity management.
Provided leadership to 12 employees through coaching, feedback and performance management.
Lineage Logistics - Owner/Operator League City, TX, 01/2005 - 12/2018
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Directed hiring and training of new department managers to drive organizational improvements.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Monitored shop equipment to maintain safe working condition.
Kept detailed records of repairs, labor involved and parts used.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Maintained garage safety protocols to meet regulatory and company expectations.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
Led safety meetings and maintained safe practices throughout shop.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Created and finalized quotes to complete deals between company, vendors and customers.
Developed and implemented new sales strategies to update product lines.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Reviewed customer account information to determine current issues and potential solutions.
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