Customer-oriented, strategic-thinking operations and sales professional with experience in building relationships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, and revealing customer needs to deliver solutions. Applies business acumen and experience and exercises decisive judgement to meet and exceed organizational goals.
Skills
Team oversight
Project estimating
Customer relations
Cash flow optimization
Strategic project planning
Recruiting and hiring
Hiring and staffing
Staff training and development
Strategic planning
Education and Training
Lafayette High SchoolOxford, MSExpected in 05/2005 ā āHigh School Diploma: - GPA:
Experience
Banfield Pet Hospital - Owner Oviedo, FL, 01/2018 - Current
Promoted business on social media platforms to maximize brand identity and generate revenue.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Assessed, optimized and elevated operations to target current and expected demands.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Cedarbrook Senior Living Management - Server Plymouth, MI, 07/2016 - 08/2018
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Developed strong and lasting resident relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Relayed orders and special requests to cooks.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Increased sales of high margin menu items through effective upselling.
Movado Group Inc. - Assistant Store Manager Kittery, ME, 04/2013 - 07/2016
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
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