Owner Resume Example Marten Transport

OWNER

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.

Highly motivated professional with seven plus years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.

Skills

Labor relations
Marketing tactics
KPI management
Staff training and development

Recruiting and hiring
Customer relations
Hiring and staffing
Employee development

Experience

Owner
Battle Ground , WAMarten Transport/Oct 2018 to Current

Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed hiring and training of new department managers to drive organizational improvements.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Assembled and managed teams for development, construction, sales and marketing initiatives.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Supervised performance of six workers with goals of improving productivity, efficiency and cost savings.
Set pricing structures according to market analytics and emerging trends.
Identified client business and operational needs and introduced services to provide solutions.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.

Office Manager
Seattle , WATempo/Oct 2015 to Sep 2018

Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Improved office organization by developing filing system and customer database protocols.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Managed office inventory and placed new supply orders.
Directed and oversaw daily activities of office personnel.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.

Customer Service Manager
Powell , OHCrst International/May 2008 to Aug 2015

Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Assessed departmental operations to determine areas for customer service improvement and support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Limited customer inquiry delays by efficiently scheduling staff across two shifts.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Trained new employees on company policies, procedures, techniques and customer service standards.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Initiated development and implementation of customer service management training process.
Decreased process lags by training customer service representatives and planning advanced staff development.
Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Interviewed, hired and trained new quality-focused customer service representatives.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Grew sales floor employee team while expanding service delivery.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.

Education and Training

High School DiplomaBlountstown High SchoolSep 1997City, State

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Owner Resume Example

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