LiveCareer-Resume

owner resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Accomplished Owner offering 3 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Skills
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Customer Assistance
  • Cash Handling
  • Cleaning and Sanitizing
  • Honest and Ethical
  • Problem Solving
  • Credit and Cash Transactions
  • Cash Register Operations
  • Detail-Oriented
  • Payment Processing
  • Inventory Stocking
  • Cash Drawer Balancing
  • Credits and Refunds
  • Policies and Procedures
  • ID Verification
  • Staff Supervision
  • Security Monitoring
  • Teamwork and Collaboration
  • Greeting Guests
  • Verbal and Written Communication
  • Decision Making
  • Phone and Email Etiquette
  • Check In and Check Out Procedures
  • Guest Registration
  • Supply Stocking
  • Invoicing and Billing
  • Multi-Line Phone Systems
  • Basic Food Service
  • Payment Collection
  • Room Assignment
  • Online Bookings Management
  • Two-Way Radio Operation
  • Common Area Maintenance
  • Lobby Maintenance
  • Housekeeping Notification
  • Hotel Safe Deposits
  • Guest Message Transmission
  • Bilingual: fluent in Spanish
Experience
Owner, 10/2020 to Current
National Veterinary AssociatesSouth Elgin, IL,
  • Hosted special events to boost brand awareness and increase community engagement.
  • Used power tools to fabricate and make modifications on personalized products.
  • Verified dimension and evaluated fit quality of pieces to adhere to specifications.
  • Selected crafting materials based on strength, size, malleability, color, texture and other characteristics.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Cashier, 02/2018 to 08/2019
St. Joe CompanyPort Saint Joe, FL,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
Receptionist, 03/2012 to 12/2018
Ebix, Inc.Johns Creek, GA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Updated and recorded customer or client information to maintain accounts.
  • Reported suspicious individuals to supervisor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Education and Training
GED: , Expected in 06/2012 to Gwinnett Technical College - Lawrenceville, GA
GPA:

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Resume Overview

School Attended

  • Gwinnett Technical College

Job Titles Held:

  • Owner
  • Cashier
  • Receptionist

Degrees

  • GED

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