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Owner Resume Example

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OWNER
Summary

I am a single mom of 3. I am dedicated and loyal to my employer. I am a hard-worker. As I am almost done with a fast pace masters program with a 3.9 GPA it shows I am a fast learner. I work well in fast-pace and project-oreiented positions. I am great with clients, due to creating a business based on returning clientel. I have over 10 years of customer service based experience, 7 of years of management experience, and extremely close to having a masters in project management. I am looking to start a career and need that first step into what I am sure will be my final job change.

Experience
11/2019 - CurrentCompany Name - OwnerCity, State
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of 10 workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Presented products at events and tradeshows to increase brand awareness.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales.
10/2017 - CurrentCompany Name - Liquor Store ClerkCity, State
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Inspired customers to try new items by educating on wines and store promotions.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Took payment for purchases by cash, credit, debit and personal check and provided the correct change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to owner for remediation.
  • Counted product stock to maintain inventory records.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Stayed up to date on current item discounts to support promotions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Accurately handled over $3000 of payments daily in cash and credit cards payments for products.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Applied conversational abilities to connect with individuals and better serve individual needs.
04/2014 - 06/2017Company Name - Front of House ManagerCity, State
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Handled guest complaints quickly, maintaining positive dining experience for everyone.
  • Managed all front of house certifications and re-certifications.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Coached and developed team members to support employee growth and development.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Enforced employee image and grooming standards.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Developed and implemented corrective action plans based on guest comment cards.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Delegated tasks to host's, waitresses, and bartenders to maintain optimal workflow.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
  • Controlled and maintained labor costs through careful scheduling.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
05/2013 - 04/2014Company Name - Shift ManagerCity, State
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Increased customer base and market share by promoting product through diverse channels.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Generated reports to assess performance and make adjustments.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Trained day-shift employees in customer service initiatives.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Met with each associate to establish realistic monthly sales goals.
  • Inputted customer data into system, safeguarding financial and personal information to avoid breaches.
  • Created 2 week schedules for day-shift employees to keep every shift well-staffed during holidays and busy periods.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Cross-trained in every store role to maximize operational knowledge.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Handled over $5000 in funds each day in fast-paced environment.
  • Remained calm and So we all just got a little spooked...... there was a really loud thud come from the back of the house, simultaneously carter woke up screaming in the living room, and all the cats were sitting on the couch with their hair standing up and simba was growling like crazy..... but when I went outside to see what the thud was there was nothing out of the ordinary..... in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Reviewed employee performance every quarter and delivered constructive feedback to improve weaknesses.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
Skills
  • Marketing tactics
  • Labor relations
  • Employee development
  • Team oversight
  • Staff training and development
  • Project organization
  • Customer relations
  • Sales leadership
  • Strategic planning
  • Cash flow optimization
  • Quality management systems
  • Project estimating
  • Hiring and staffing
  • Profit and loss analysis
  • Strategic project planning
Education and Training
Expected in 12/2020Middle Tennessee State UniversityCity, StateMBA: Project Management

I am one semester away from graduating from an accelerated masters program for project management. I graduate in Decemeber of 2020.

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Resume Overview

School Attended

  • Middle Tennessee State University

Job Titles Held:

  • Owner
  • Liquor Store Clerk
  • Front of House Manager
  • Shift Manager

Degrees

  • MBA : Project Management

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