Experienced Hands-on Area Supervisor with over seven years experience. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships. High-energy Manager successful in building and motivating dynamic teams. Experienced in taking food orders, preparing food orders quickly while providing excellent customer service. Operating cash registers accurately with deep experience with POS systems. Safely handling food while checking for proper temperatures. Hardworking highly motivated manager focused on producing quality food, outstanding customer service, trained team members, and managed P&L.
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Computed, recorded, and proofread data, records and reports.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Complied with federal, state and company policies, procedures and regulations.Communicated with customers, employees and other individuals to answer questions and explain information.Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.Dusted and mopped all hard surfaces. Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints. Cleaned restrooms, including scrubbing sinks, toilets, countertops and mirrors. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Hand dusted and wiped clean office furniture, fixtures and window sills.
Provided fast, friendly, professional service to all customers. Displayed a positive and friendly attitude towards customers and fellow team members. Successfully managed the activities of 70+ team members in multiple locations. Interviewed, hired and trained new quality customer service representatives. Handled cash and deposits using the proper accounting procedures and documentation. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers. Increased monthly sales by implementing strategies to develop and expand existing customer base. Exceeded targeted sales goals. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues.Mastered Point of Sale (POS) computer system for order taking. Carefully maintained sanitation, health and safety standards in all work areas. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Quickly unloaded product shipments and stocked freezers. Monthly inventory control and weekly stock ordering. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
GED.
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